SINGAPORE – Coach operator Aeroline, which runs bus services between Singapore and Malaysia, has announced that Kuala Lumpur will no longer serve as a stop for its coaches.
In a Facebook post on May 30, the company announced it would exit Malaysiaâs capital after over 20 years. It cited years of mounting operational challenges, rising costs and an increasingly complex operating environment.
Its post did not specify when the move would take effect but the announcement has come at the start of the June school holidays, usually a peak period for travel.
A check of its website by The Straits Times showed an earlier announcement that said its coaches are no longer allowed to pick up or drop off passengers at the TRX shopping mall from May 27 as directed by Malaysiaâs Land Public Transport Agency (APAD).
The premium coach operator said its temporary relocation from its âlong-standing home at Corus KLCCâ to shopping mall TRX had provided passengers with a convenient city-centre arrival point connected directly to Kuala Lumpurâs Malaysia Rapid Transit network.
However, the operator said it received âa strict directiveâ on May 13 that it is only permitted to operate from licensed terminals. Under current regulations, Aeroline can only operate at licensed terminals such as the 1 Utama, LaLaport and IOI City malls.
According to Aeroline, relocating to these terminals would significantly increase operating costs and make it difficult to maintain the premium travel experience the company is known for, including dedicated lounges, personalised customer service and complimentary refreshments.
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