JOHOR BARU – Tens of thousands of people were stuck in long queues at entry points across Malaysia on May 28 after the entire immigration system crashed again following a major glitch.
Immigration officers were left frantically trying to clear locals and foreigners manually as all computer-based systems were down for five hours, from 4.30am to 9.30am.
It was the second major crash in just over a month. A similar incident left thousands stranded for about two hours on April 23.
While many complained they were stuck from 4.30am, Immigration Department director-general Zakaria Shaaban said the incident occurred at around 5am and lasted until 8.45am because of technical issues at the Malaysian Immigration Systems (MyIMMs) data centre.
“The system was back online after rectifying work was carried out. The system was not hacked. The MyIMMs system is old, and I cannot ensure that such a problem will not recur,” he said.
“The MyIMMs system is already 30 years old. Problems are bound to happen.”
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