Customer allegedly suffered possible chemical burn after lash extension session at beauty salon in Tai Seng

She added that the symptoms persisted for the next few days.

Sought medical help for eye pain

The customer later sought treatment at Northeast Medical Group, where she incurred S$78.64 in medical expenses.

Image courtesy of MS News reader

She claimed that the condition was assessed as a likely severe irritation caused by a chemical burn, which she said carried a “possibility to cause blindness”.

Salon allegedly refused compensation request

Following the incident, the woman said she contacted the salon to request reimbursement for her medical expenses.

“The salon refused responsibility and instead blamed the incident on a possible ‘sensitivity or allergic reaction’,” she added.

Instead, they offered a complimentary lash extension removal and eye cleansing.

Image courtesy of MS News reader

The customer disputed this explanation, saying she has been getting eyelash extensions regularly for nearly a year without experiencing similar reactions previously.

She further alleged that the salon insisted she return to the outlet despite her already providing evidence of the incident and medical treatment.

According to the customer, the outlet has received multiple “one-star reviews”.

She shared with MS News: “Others have also mentioned their recurring issue of pushing the blame [on] customers instead of taking accountability as a service establishment.”

Eye condition improves, salon allegedly continues to deny responsibility

Since receiving medical treatment, the customer shared that the redness in her eye has “mostly subsided”, though some aching pain and discomfort is still present.

She added that the salon subsequently “continued to deny responsibility and refused” to cover her medical expenses.

They repeatedly insisted that I return to the salon for ‘lash removal’ and to examine the lashes, even though I had already provided sufficient evidence.

Image courtesy of MS News reader

She remains adamant that the issue was the “improper handling” from the lash technicians, leading to “high dosage of chemical products entering [her] eye during the procedure”.

Customer says beauty establishments should ensure treatments are safe

The customer emphasised that beauty salons have a duty of care towards customers, regardless of whether the service is paid or complimentary.

“Customers should not suffer physical injury due to improper handling of products, resulting in the product getting in my eye or inadequate supervision during procedures, which they refused to admit and take accountability for.”

By sharing her experience publicly, the customer said she hopes to raise awareness about customer safety and encourage others who may have faced similar incidents to speak up.

“This incident caused me significant distress, where I genuinely feared potential vision loss,” she said.

The customer has since filed a complaint with the Consumer Association of Singapore (CASE) and is currently waiting for a review.

MS News reached out to Perky Lash Tai Seng for more information.

Also Read: Woman buys S$800 East Coast salon package weeks before closure notice, ‘free’ facial deducted from refund

Woman buys S$800 East Coast salon package weeks before closure notice, ‘free’ facial deducted from refund

Have news you must share? Get in touch with us via email at news@mustsharenews.com.

Featured image adapted from pixelshot and Andrei310 on Canva. For illustration purposes only.