SATS apologises after video shows rough handling of luggage at Changi Airport

“When new departing flights were confirmed, our service crew moved these bags back to the baggage belt for transfer to the airside baggage handling area, where security screening and uplift to the respective flights would take place,” said SATS, which also handles air cargo and airline catering services.

“This transfer had to be carried out within a short window so that passengers could make their rebooked flights. The video captured part of this process.”

SATS said it had counselled the service crew member involved and stressed the importance of proper baggage handling at all times, including under operational pressure.

“We have also reminded our teams to seek assistance when additional manpower is required, so that service standards are maintained at all times,” it added.