Woman questions Prudential’s head of life claims in lawsuit seeking brain surgery payout as insurer responds

She had purchased an early critical illness policy from Prudential after being approached by Standard Chartered Bank in 2016.

This was the Prulife Multiplier insurance policy with financial protection against death, disability, terminal illness and critical illness, with an early crisis cover multiplier supplementary benefit that provides a higher payout.

Ms Cai put it to Ms Tan on Tuesday that there was no glossary section in the front of the policy documents clearly defining certain terms.

Instead, the exclusions were found only on a “single page” in the last section of the documents, Ms Cai claimed.

The judge interjected at several points to query what exactly Ms Cai was asking.

At one point, Ms Cai said: “My claim is the policy is so convoluted and full of ambiguities. That is my claim. What I’m trying to establish is that if the express terms of the contract must be followed to a T, then no claims would be passed through.”

Ms Cai also showed Ms Tan a section from the policy documents and asked if she agreed that endovascular surgery for stroke was not listed as an exclusion there.

Ms Tan agreed, but added that it was not listed because her claim was under another section which was under a different clause, pointing out where that could be found.

Ms Cai also asked why the “same plain English” used for heart aneurysms was not used for brain aneurysms.

In response, Ms Tan said she could not comment as she was not the drafter of the policy documents.