A hand up, not just a handout: How a social support scheme has made a difference in Singapore and what remains to be done

The part-time work has given her greater financial stability in meeting the family’s basic needs, while still allowing her to be present for her children, she said.

Her situation has improved such that Mdm Noor Ani said she has no intention of reapplying for financial assistance for now, given the more stable flow of earnings into the household.

Comparing ComLink+ with the financial assistance she previously received, Mdm Noor Ani said a key advantage is the scheme’s holistic approach, as well as the human touch provided by her family coach, Ms Halizah.

Beyond practical support, such as introducing Mdm Noor Ani to her current job, Ms Halizah also provided crucial emotional support, checking in on her as she adjusted and transitioned back into formal employment, she said.

Ms Halizah also linked her to a volunteer befriender, whom Mdm Noor Ani described as a “big brother” to her children. He has even taken them on outings, which made the children very happy, she added.

“With financial assistance, there is no human touch. Every month, they basically just bank whatever amount that they have mentioned. They will settle the outstanding (utilities bills) directly with SP and credit it directly to the bill, and then the rest is for my daily expenses.”

Under ComLink+, however, she receives much more, she said.

“The family coach and befriender will ask how we’re doing, how the children are doing … Overall, it’s more in-depth compared to the previous (assistance) I received,” she said.

Mdm Noor Ani recalled how she once felt alone, with no one to turn to, while juggling personal health issues and financial difficulties on top of caring for her children. In Ms Halizah, she found the listening ear she needed.

“Halizah is more than a family coach. Along the way, she has become a friend. I know she always has my back, and I can just talk to her anytime … She really went beyond her duties.”