SINGAPORE: Singtel Singapore CEO Ng Tian Chong on Thursday (Mar 19) apologised for the company’s recent outages, and said that the disruption that occurred on the first day – lasting more than nine hours – was due to a “mechanical fault”.
Singtel customers had reported connectivity issues on three consecutive days starting Mar 16.
On the first day, about 15 per cent of its customers started having mobile connectivity issues from about 10.30am due to a “mechanical fault” at one of Singtel’s network facilities, said Mr Ng.
According to an investor factsheet, Singtel has 4.5 million mobile customers in Singapore as of end-March last year.
“Though multiple redundancy measures were in place to support seamless service continuity, our situation required reconfiguration which took time to fully take effect.”
He said that 4G services for affected customers were restored by around 1.30pm and 5G services were progressively restored from about 2.45pm.
