Scoot has apologised after passengers on a flight from Davao City, Philippines, to Singapore discovered upon arrival that their luggage had not been loaded onto the plane.
The issue was raised by Facebook user Serena Chandra, who claims to be a passenger on the flight.
According to flight tracking website FlightAware, Scoot flight TR359 departed Francisco Bangoy International Airport at 9.32pm Singapore time on March 15 — 57 minutes after it was supposed to depart.
The flight landed at Changi Airport Terminal 1 about three hours later, at 12.47am on March 16, an hour and 17 minutes behind schedule.
According to Chandra’s post, passengers waited at the baggage collection point for an hour before they were told that their luggage was not loaded onto the plane.
