Customers of Royal Secrets Wellness, which announced its closure last week, have reportedly racked up thousands in unused packages, prompting some to head down to the spa to demand solutions.
The spa provider, located along Killiney Road in Orchard, ceased operations on Feb 28, nearly 30 years after it opened its doors.
‘Irresponsible’ closure
When Shin Min Daily News visited the spa on the afternoon of 6 March, about 10 customers were seen flocking to the outlet within an hour.
The group of customers told the Chinese daily that they had purchased packages from the spa over the years, ranging from $3,000 to $50,000 in value.
With the spa’s closure, the value of unfulfilled packages among the group of customers reportedly exceeded $200,000.
Ms Su (transliterated from Chinese), 51, told Shin Min that she still has about $50,000 worth of unused packages and is dissatisfied with the spa’s handling of its closure.
“My friend said the spa was about to close, so I rushed down to check. I initially thought it would be good enough to salvage $30,000 in packages, but they ended up being forfeited,” she said.
A notice posted at the spa’s entrance stated that several salons are offering assistance out of goodwill. Affected customers were advised to scan a QR code and leave their contact details.
