A customer was left frustrated after an automated juice machine filled only one-third of his cup, and even more so when he encountered issues with the refund process.
Stomper Mohamedy said the incident happened on Feb 18 at Hougang 1, where he bought apple juice from an iSlurp vending machine for $2.50.
However, the drink did not come out as expected.
“It came out one-third (of a cup) and was an old batch of apple juice,” Mohamedy claimed.
He said when he tried to submit a complaint via the QR code displayed on the machine, he ran into problems: “They have a QR code to report issues, but I could not attach pictures or submit my feedback.”
Mohamedy hopes the company can “take responsibility” for machine malfunctions.
iSlurp cites new technology and ‘insane’ rents
In response to Stomp’s queries, Ashwin Purushottam, founder of iSlurp, said the company recently implemented QR codes to make it easier for customers to report faults and request refunds.
