One affected user told CNA that he failed repeatedly to use his YouTrip card to purchase a Japanese high-speed train ticket on Tuesday afternoon.
“I re-tried several times … but each attempt failed,” said Raymond, who asked to be known by his first name only for privacy reasons.
“There was no successful confirmation on the merchant’s end, so I eventually decided to use another card, which worked immediately.”
He discovered on Wednesday that the failed transactions were reflected in his YouTrip account, bringing his yen balance to a negative amount.
Screenshots he shared with CNA showed he was charged seven times, with the same amount directed to the same merchant for each transaction. The total charge amounted to about S$1,600 (US$1,200).
Some other users expressed their frustration in the comment section of YouTrip’s latest Facebook post, with more than 20 commenters complaining that their cards had not worked on Tuesday.
