Chick-fil-A’s operators typically manage only one local outlet, the company’s “secret sauce” in maintaining consistent food and service quality.
There are very rare exceptions where an operator runs more than one outlet, but these restaurants have to be located near one another and share a customer base.
“It’s not just a money play to buy a Chick-fil-A franchise. No one with money can come in to buy a Chick-fil-A,” points out Colby Cameron, the operator of a franchised Chick-fil-A in the Halcyon neighbourhood in greater Atlanta. “Building a fast food restaurant is going to bring noise and trash, but we operators aim to make our community glad that a Chick-fil-A is opening in the neighbourhood.”
Right now, Chyn Koh is busy preparing for the Singapore outlet’s opening sometime “late this year”. The location will be revealed at a later date.
