That said, Optus remains strategically important for Singtel. Despite the volatility in its share price since the recent incidents, analysts have maintained their “buy” on Singtel.
It is Australia’s second-largest operator, is operationally improving, and has seen heavy network investments over the past decade. As a wholly owned subsidiary, it contributes around half of Singtel’s consolidated revenue, though it lags behind other regional associates in terms of profit contribution.
The latest Optus incident has forced minds at Singtel in Singapore and Optus in Australia to focus on the shortcomings that led to the latest debacle, and various other incidents in recent years. In the wake of what happened last month, management at both Singtel and Optus have also reaffirmed their long-term commitment to improve quality of service and efficiency of operations.
