A woman says a Grab driver cancelled her booking after she did not help him to load her luggage into the car, leaving her to book another ride home from the airport at 3am.
The passenger posted a video about the experience on her TikTok account @wanderwithcali on Dec 22, garnering over 12,200 views.
In the video, she explained that she had gotten off a red-eye flight with two pieces of luggage, a carton, and two carry-on bags. She proceeded to book a six-seater vehicle to get home.
When the car arrived, she placed her carry-on luggage in the back seat while the driver opened the boot.
“He didn’t load anything, he just said, ‘Are you not going to help me load the luggages? [sic]” she recalled.
She asked him to wait while she put her other bags into the car, but the driver replied that he would not be taking her booking request. “I’m a driver, I’m not a luggage handler,” he said, adding: “I’m not going to drive you.”
