China’s airlines in the hot seat over hidden extra fees as watchdog steps in

China’s airlines in the hot seat over hidden extra fees as watchdog steps in



China’s airlines are encountering severe turbulence over their growing use of extra charges like seat selection fees, as passengers, state media and a consumer protection watchdog slam the practice as a violation of customers’ rights.

The controversy reflects the difficulties Chinese airlines face as they try to strike a delicate balance between profitability and service quality, with an industry insider cautioning that companies may not be able to scrap extra fees completely.



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