The new webpage follows the establishment of a new rail reliability task force announced in September, comprising LTA and train operators SMRT and SBS Transit.
The initiative comes amid commuter frustrations over communication gaps during recent incidents. On Dec 2, a track point failure near Aljunied station on the East-West Line added 20 minutes to travel times, prompting complaints on social media about SMRT’s lack of online communication about the delay.
The following day, LTA said train operators would prioritise “localised” announcements at affected stations during minor delays. But this was met with online criticism from commuters who said the emphasis on in-station announcements was insufficient.
LTA said on Friday that while social media remains important, posts may appear on users’ feeds at different times, potentially after service has returned to normal.
The authority said the new webpage is a progression in providing real-time information to help commuters plan their journeys. It is also working with Google Maps to provide data to improve journey time estimates, with further details to be announced later.
RAIL RELIABILITY REMAINS HIGH
LTA’s latest monthly report shows overall rail reliability remains high across all metrics.
