A woman claimed that her laptop was damaged by water from her leaking Prism+ air-conditioner and wanted the company to compensate her for it.
Stomper XX had ordered the Zero Smart air-con from Shopee in July 2023.
She said: “Since the beginning, it kept having the same problems like heavy water leakage and not being cold enough.
“Servicing it every three months was no use. It was under extended warrenty, but in between servicing, I kept having to call up Prism+ and let their specialist technicians come over to fix issues over and over again.”
When contacted by Stomp, a Prism+ spokesperson said: “In this case, our records show that the unit was not serviced at the required three-monthly intervals under our extended warranty, and the leaks were caused by jelly-like buildup blocking the water tray rather than any manufacturing defect in the system.”
The Stomper said: “Every time those specialist technicians came and told me same thing – that those servicing people always never did the right way of servicing and never cleaned properly. They just want to get the job done fast. That was why caused my air-con had lots of issue.
“Every time there was blockage, it was full of disgusting jelly.
“I have the videos and photos of how heavy leaking they had caused us and images of how they damaged my living room’s wall and bedroom’s wall damaged and cracked.”
