A disagreement over a $50 additional fee escalated into a heated online exchange after a cat owner gave a grooming salon a one-star review.
Stomper Anonymous told Stomp she booked an appointment to get her cat a lion cut for $88 at Furries Inc in Clementi on Nov 21 at 9am.
She paid the extra $50 to the salon after she was told that her cat Gemok was ‘fierce’ and difficult to handle during grooming.
However, she said she asked for video proof because she wanted to understand why the surcharge was applied.
“I don’t mind paying extra, but I just needed a clear video showing my cat being fierce,” she said. “After seeing the video, I don’t see anything fierce.”
She added that while the groomers said Gemok scratched and bit them, she does not believe the footage shows such behaviour.
She also said she was uncomfortable with how her cat was pinned down on the table.
After the appointment, the Stomper left a one-star review on Google describing her experience.
She told Stomp that the salon owner subsequently posted screenshots of their WhatsApp conversation online, called her vulgarities, including ‘bitch’ and exposed her profile picture.
She said the post was later taken down and reposted with certain parts cropped out.
“Looking at their past reviews, they seem easily triggered and cannot accept negative comments,” the Stomper said.
