SINGAPORE: The artificial intelligence boom has been lauded for its innovation and productivity gains – but it is also stirring fears that the technology could displace banking jobs.
Banks have increasingly embedded AI in key areas of their business, from risk management and fraud detection to delivering more tailored customer experiences.
Top executives from two of Singapore’s largest banks, UOB and DBS, said on Thursday (Nov 13) that their priority is to help staff adapt instead of replacing them, despite fears that automation could make certain job roles redundant.
