failing to provide an itemised receipt<\/a> to the customers, who had requested a pricing breakdown.<\/p>\nThe incident occurred at Heng Long Teochew Porridge’s Katong 240 outlet.<\/p>\n
In an Instagram post on Oct 28, an unhappy customer said his group was only issued a lump sum receipt, and that the bill was $180.<\/p>\n
He also warned against patronising the eatery, sharing video clips of the eaten dishes spread across two tables.<\/p>\n
Eatery responds<\/h2>\n
On Monday, Heng Long Teochew Porridge acknowledged that they had failed to promptly provide the diners with an itemised receipt.<\/p>\n
“This was a lapse in our service management, and we are truly sorry,” it said in a statement posted on Facebook.<\/p>\n
Nonetheless, the eatery stressed that the diners were charged in accordance with menu prices.<\/p>\n
“All dishes at our outlets are clearly listed with prices, except for selected seafood items, which are charged at market price,” it stated.<\/p>\n
“In response to the customer’s feedback, we are improving our cashier system and strengthening training for new staff.”<\/p>\n
Heng Long Teochew Porridge also attached a photograph of an itemised receipt dated Oct 28, which purportedly belong to the diners.<\/p>\n
According to the itemised receipt which came up to $181, the diners had been charged $23 and $20 for two fish dishes.<\/p>\n
Other food items ordered include intestines for $30, pork for $24, pork belly for $16, and fishcake for $16.<\/p>\n
The eatery reiterated in the comments that the food items were for 10 people.<\/p>\n
In its statement, it apologised to the customer and vowed to continue improving its service.<\/p>\n