\n<\/p>\n
DBS is looking to technology \u2013 particularly AI and data-driven automation \u2013 to sustain earnings momentum and build long-term efficiency.<\/p>\n
The bank is on track to see S$1 billion in incremental impact from its use of AI this year, said Ms Tan.<\/p>\n
\u201c(AI) is literally embedded in our processes already,\u201d the CEO said. She added the bank is exploring agentic AI \u2013 systems which need limited human supervision to accomplish tasks \u2013 new language models and even artificial superintelligence.<\/p>\n
\u201cIt\u2019s a culture of DBS to continue with that experimentation. We encourage our staff to embrace it. We train them, they train themselves, and we experiment.\u201d<\/p>\n
Ms Tan said the bank has implemented about 1,500 AI models across more than 370 use cases, delivering tangible business benefits.<\/p>\n
\u201cThese models have fielded many outcomes. AI models can tell us about credit issues before they happen. They can mitigate loss or help with credit profiling. They can help you be more efficient, more productive,\u201d she said.<\/p>\n
\u201cA lot of grunt work, like reading documents or legal jargon, (AI) can crunch through all that, assimilate (and) summarise. The models will understand customers\u2019 propensity to spend, to invest, to save, etc.\u201d<\/p>\n
She credited the bank\u2019s early investment in data management for giving it an edge.\u00a0<\/p>\n
\u201cYou got to organise your data right,\u201d she said. \u201cWe have a bit of a head start. We started many years ago to create our own data lake, set up processes and protocols, data security, and philosophy around how we deal with data.\u201d<\/p>\n
While DBS has previously said that around 4,000 temporary and contract roles could be affected over three years due to AI adoption, Ms Tan emphasised that the artificial intelligence push is also creating new opportunities.<\/p>\n
“In every revolution \u2013 the industrial revolution, the technological revolution, the internet revolution, now the AI revolution, old jobs may disappear, and new jobs will come,\u201d she said. \u201cIt\u2019s our job as responsible employers to make sure that we train our staff along the way.\u201d<\/p>\n
She noted that new roles are being added, particularly in areas that require human interaction.\u00a0<\/p>\n
\u201cWe need more relationship managers, for example,\u201d she said. \u201cA lot of the mundane work can go to robots and AI, but humans still need human interaction. Clients still want to talk to a human.\u201d\u00a0<\/p>\n<\/div>\n