SINGAPORE (The Straits Times\/ANN): The majority of e-wallet platform YouTrip\u2019s services in Singapore and Thailand have been restored in the afternoon on Oct 19, after it reported a major service outage in both countries earlier in the day.<\/p>\n
The functions restored include in-app currency exchange and top-up services, YouTrip said in a media reply at about 3.30pm, adding that some users may experience intermittent issues with card payments.<\/p>\n
It reassured all users that their funds and accounts remain completely safe.<\/p>\n
\u201cResolving this for all our users remains our top priority, and we thank our community for their ongoing patience and kind understanding,\u201d YouTrip said.<\/p>\n
As at noon, 19 of 23 services here \u2013 such as top-ups, in-app exchange, ATM withdrawals and digital wallet \u2013 were unavailable, according to its page which provides real-time status updates.<\/p>\n
Only login, viewing of card details, sign-up and eSim services were listed as operational.<\/p>\n
In Thailand, 11 of 14 services were unavailable as at 12.20pm, including wallet balance, top-ups and card transactions, according to its website. Only login, viewing of card details and sign-up services were available.<\/p>\n
Checks by The Straits Times at about 12.50pm showed that the status of affected services in Singapore and Thailand were updated to \u201cdegraded performance\u201d.<\/p>\n
Checks on both pages at 3.55pm showed that three services in both Singapore and Thailand \u2013 card transactions, payment authentication and ATM withdrawal \u2013 were still experiencing \u201cservice degradation\u201d.<\/p>\n
The platform\u2019s services in Australia, some of which were previously marked as under maintenance, has also been updated to \u201coperational\u201d.<\/p>\n
It is not known when the outage started, but a Facebook user, commenting at about 10.40am on a post on YouTrip\u2019s page on the social media platform, said his transfer request had been pending for two hours.<\/p>\n
Replying to the comment, YouTrip said its app is currently experiencing some \u201ctechnical difficulties\u201d.<\/p>\n
\u201cYou may find service degradation in using the card for payments and other services, including ATM withdrawals.<\/p>\n
\u201cWe seek your patience and understanding as our teams are currently undergoing technical maintenance to rectify the situation,\u201d it said.<\/p>\n
On Feb 24, some YouTrip users reported having their card transactions declined, only for them to be charged later on.<\/p>\n
The fintech company said a day later that the issue had been resolved, and all payment functions had returned to normal since 9.08pm on Feb 24. — The Straits Times\/ANN<\/p>\n
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SINGAPORE (The Straits Times\/ANN): The majority of e-wallet platform YouTrip\u2019s services in Singapore and Thailand have been restored in the afternoon on Oct 19, after…<\/p>\n","protected":false},"author":1,"featured_media":94302,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-94301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/94301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=94301"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/94301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/94302"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=94301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=94301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=94301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}