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SINGAPORE: Healthcare institutions across Singapore reported system disruptions on Tuesday (Oct 13), affecting services ranging from appointment bookings to patient registration and call centre operations.<\/p>\n
NHG Health, the National University Health System (NUHS)<\/span> and Singapore General Hospital (SGH) separately reported disruptions that could result in longer waiting times and delays for patients.<\/p>\n The affected institutions belong to Singapore’s three public healthcare clusters – NHG Health, NUHS and SingHealth.<\/p>\n NHG Health said in a Facebook post on Tuesday morning that the call centre lines for its institutions were temporarily unavailable.\u00a0<\/p>\n It subsequently updated the post to say that its institutions were experiencing a system disruption affecting some services.<\/p>\n The group said it was <\/strong>working with Synapxe, Singapore\u2019s national HealthTech agency, <\/span>to restore the affected services, and has deployed additional staff to assist with patient services on site.<\/p>\n NHG Health oversees four hospitals – Tan Tock Seng Hospital, Khoo Teck Puat Hospital, Woodlands Hospital and Yishun Community Hospital.<\/p>\n It also manages 10 polyclinics and institutions including the Institute of Mental Health, National Skin Centre and National Centre for Infectious Diseases.<\/p>\n Tan Tock Seng Hospital, Khoo Teck Puat Hospital and Yishun Community Hospital <\/span>said patients could experience longer waiting times due to the disruption.<\/p>\n NHG Health advised patients and members of the public to visit its websites or use the HealthHub and NHG Health apps for assistance.<\/p>\n “We are sorry for the inconvenience caused. We seek your understanding and patience during this time,” the group said.<\/p>\n CNA’s calls to NHG’s main contact centre hotline at 10am immediately failed before connecting.<\/p>\n Calls to Tan Tock Seng Hospital and Khoo Teck Puat Hospital also failed to connect, although a call to the Institute of Mental Health connected successfully.<\/p>\n When CNA was at the National Skin Centre at about 11am, staff said its payment system was down.\u00a0<\/p>\n Patients at clinics and the pharmacy could not pay for consultations or medication and were directed to make payment on the NHG app instead.<\/p>\n Separately, NUHS said in a Facebook post that it was “experiencing technical disruptions affecting multiple systems”.<\/span><\/p>\n “We seek the public’s understanding that longer waiting times may be expected,” said NUHS, adding that it is working with Synapxe to resolve the matter.<\/span><\/p>\n NUHS comprises eight polyclinics, three speciality centres and five hospitals including National University Hospital, Alexandra Hospital and Ng Teng Fong General Hospital.<\/span><\/p>\n Alexandra Hospital said in a Facebook post that a technical disruption is affecting multiple systems, which may result in longer waiting times.\u00a0<\/span><\/p>\n SGH and the National Heart Centre, which are under the SingHealth cluster, also reported a temporary system disruption affecting several services, including outpatient appointment bookings and changes, visitor registration and billing enquiries.<\/p>\n The hospital said its call centre remained open but was temporarily unable to process appointment bookings or changes.<\/p>\n Visitor registration could also take longer than usual, and patients were advised to allow additional time when visiting.<\/p>\n “Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume,” SGH said.<\/p>\n “We sincerely apologise for the inconvenience and thank you for your patience and understanding.”<\/p>\n Meanwhile, Singapore’s 24-hour national mental health helpline and textline service, mindline.sg, also experienced technical difficulties earlier on Tuesday.<\/p>\n In an update at 12pm, it said its services are now fully operational.<\/p>\n The cause of the disruptions and whether the incidents were connected remained unclear. CNA has contacted Synapxe and the healthcare clusters for more information.<\/p>\n<\/div>\n SINGAPORE: Healthcare institutions across Singapore reported system disruptions on Tuesday (Oct 13), affecting services ranging from appointment bookings to patient registration and call centre operations….<\/p>\n","protected":false},"author":1,"featured_media":92584,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-92583","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/92583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=92583"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/92583\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/92584"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=92583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=92583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=92583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}NUHS, SGH TECHNICAL DISRUPTIONS<\/h2>\n
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