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SINGAPORE: Fibre services affected by an <\/span>outage in parts of Bishan and Thomson<\/span> have been fully restored, NetLink Trust (NLT) said on Wednesday (Sep 16).<\/span><\/p>\n Restoration was completed at 5.40am, NLT said in an update.<\/span><\/p>\n About 2,000 end-user connections had been affected by the disruption, which began on Tuesday.<\/span><\/p>\n NLT said the disruption was caused by damage to its fibre infrastructure during construction works carried out by a third-party contractor. It had said on Tuesday night that multiple fibre cables were damaged by a third-party contractor carrying out road-widening works.<\/span><\/p>\n The contractor was not engaged by NLT, the company said.<\/span><\/p>\n “We are conducting a thorough review of the incident and will take appropriate follow-up actions upon completion of our investigations”, it said <\/strong>on Wednesday.<\/span><\/p>\n NLT said on Tuesday that recovery efforts were complicated by water ingress and obstructions at the damage site, which limited access to underground cables.\u00a0<\/span><\/p>\n “Our teams worked continuously through the night to restore affected services as quickly and safely as possible,” NLT said on Wednesday.<\/span><\/p>\n “We sincerely apologise for the disruption and inconvenience caused and thank affected end users for their patience and understanding.”<\/span><\/p>\n Customers who continue to experience service issues should contact their respective internet service providers for assistance, NLT added.<\/span><\/p>\n NLT owns and operates the fibre network infrastructure of Singapore’s Nationwide Broadband Network.<\/span><\/p>\n