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SINGAPORE: Malaysian coach operator Aeroline is suspending its trips – including those out of Singapore – from Nov 6 to Dec 5 following a directive from the country\u2019s Land Public Transport Agency (APAD).<\/p>\n
In a notice posted on Saturday (Nov 1) on its Facebook page, the firm said the suspension was linked to its continued use of existing service locations instead of relocating operations to a centralised bus terminal in Kuala Lumpur – the Terminal Bersepadu Selatan (TBS) – as directed by the Malaysian authorities.<\/p>\n
\u201cWe wish to inform you, with sincere regret, that we have received a directive from APAD requiring us to temporarily suspend all scheduled trips.<\/p>\n
\u201cThis instruction is related to our continued use of our own service points at Corus KLCC, 1 Utama and Sunway Pyramid, instead of relocating to TBS as directed,\u201d the firm said.<\/p>\n
The TBS is located over 13km from the city centre of Kuala Lumpur. According to Google Maps, it takes about an hour to get to the TBS from Kuala Lumpur City Centre (KLCC) using public transport.\u00a0<\/p>\n
Meanwhile, Aeroline\u2019s current service point – Corus KLCC for instance – is located right in the city centre, while its other locations give customers greater options to choose from.\u00a0<\/p>\n
Aeroline \u2013 which also operates out of Singapore\u2019s HarbourFront Centre among other locations in Malaysia \u2013 said those who have booked tickets during the suspension period can either obtain a full refund or hold on to their ticket for another date.<\/p>\n
It added that it is currently appealing against the suspension and called on customers to \u201cnot be angry with us \u2026 nor to the Government for preventing us from continuing to conduct our daily business for one month\u201d.<\/p>\n
\u201cShould the suspension proceed, we will take the time to positively reflect \u2026 We hope it will give the government some time to realise the contribution Aeroline provides to society by enabling our passengers to experience seamless and convenient point-to-point journeys, which we have done in the past 23 years,\u201d the firm wrote in the notice.<\/p>\n
In the comments section of the Facebook post, netizens lamented about the suspension, with many expressing their unhappiness over it.<\/p>\n
\u201cBeen taking Aeroline for years since I don\u2019t have to go all the way to TBS. Plus good service and (a) comfortable bus. Hope Aeroline can resume services at its current locations,\u201d wrote Laura Lee on Facebook, referring to the integrated bus terminal TBS.<\/p>\n
Another user, Kee Lan, wrote: \u201cIs Aeroline being taken to task for being reliable and efficient? At the end of the day, it is still the customer’s choice in using his\/her preferred service.\u201d<\/p>\n<\/div>\n