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SINGAPORE: SimplyGo says it has resolved an issue that prevented the pre-peak rail fare discount from being activated for an average of 210,000 journeys a day on Aug 20 and 21.<\/p>\n
The issue, caused by a configuration error, affected SimplyGo EZ-Link and bank card transactions on both days, the company said in a Facebook post on Friday (Aug 21).<\/p>\n
“Commuters will now see the correct fares, with the discount applied where eligible, in the SimplyGo app. This is the fare which will be charged,\u201d SimplyGo added.<\/p>\n
SimplyGo is a wholly owned subsidiary of the Land Transport Authority (LTA) that provides transit ticketing and travel card-related services. It was established in 2024 through the merger of EZ-Link and TransitLink.<\/p>\n
The issue had earlier been flagged by some commuters on Reddit, who said the pre-peak discount was not reflected in their journeys despite them tapping in before the 7.45am cut-off.<\/p>\n
The original poster said they had tapped in at 7.44am but noticed that the discount was missing when checking their transaction. Other Reddit users also reported similar experiences.<\/p>\n
Under the Morning Pre-Peak Fares scheme, commuters who tap in at any rail station before 7.45am on weekdays, excluding public holidays, receive a discount of up to S$0.50 (US$0.39).<\/p>\n
The discount is S$0.50 or the fare for the train trip of the journey, whichever is lower. The scheme was introduced in December 2017 to encourage more commuters to travel before the morning peak period.<\/p>\n
SimplyGo also apologised for the inconvenience and thanked commuters for their patience and understanding.<\/p>\n
Affected commuters who still have queries about their fares can contact the SimplyGo hotline at 6883 5048 from 8am to 6pm daily, excluding public holidays.<\/p>\n<\/div>\n
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