{"id":72738,"date":"2026-07-30T05:06:06","date_gmt":"2026-07-29T21:06:06","guid":{"rendered":"https:\/\/sgbuzz.com\/?p=72738"},"modified":"2026-07-30T05:06:06","modified_gmt":"2026-07-29T21:06:06","slug":"car-rental-damages-customer-owes-5k","status":"publish","type":"post","link":"https:\/\/sgbuzz.com\/?p=72738","title":{"rendered":"Car rental damages: customer owes $5K"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div xmlns:default=\"http:\/\/www.w3.org\/2000\/svg\">\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">A sales manager at a car rental company apparently found himself chasing after a customer who racked up a $5,000 repair bill after returning a car with visible dents and a side view mirror hanging off.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">MV Auto sales manager Darren Ang <a class=\"text-primary-brand no-underline hover:underline\" href=\"https:\/\/www.tiktok.com\/@mcwell.mvauto\/video\/7666777290881256724\" target=\"_blank\" rel=\"noopener\">shared a video about the incident on July 27<\/a> on the @mcwell.mvauto TikTok account.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Speaking to Stomp, the 39-year-old said that one of their rental cars was involved in an accident on July 19 along Cairnhill Circle, and that the customer arrived at their office in <a class=\"text-primary-brand no-underline hover:underline\" href=\"https:\/\/www.stomp.sg\/singapore-seen\/someone-launched-fireworks-bartley-road-chinese-new-years-eve?ref=inline-article-9430726\" target=\"_blank\" data-discover=\"true\" rel=\"noopener\">Bartley<\/a> at around 9.30am the next day to return the car.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">While the damage amounted to $5,000, Ang said the customer was given the option to pay $450 per month over a 12-month period, with the extra $400 charged as an \u201cadditional fee\u201d.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">However, Ang claimed that the customer refused to sign the repayment plan, saying he did not have the money to pay the bill.<\/p>\n<div>\n<div class=\"my-lg md:my-xl\">\n<p><hr class=\"flex-1 border-grayscale-100 lg:hidden\"\/><span class=\"text-grayscale-400 text-14 leading-16 font-primary text-center lg:text-left p-sm\">Scroll to continue reading<\/span><\/p>\n<hr class=\"flex-1 border-grayscale-100 my-md\"\/>\n<hr class=\"my-md border-grayscale-100\"\/><\/div>\n<\/div>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">At around 2.45pm, he said the customer left the building to have lunch, with Ang following behind.<\/p>\n<h2 class=\"lg:text-28 lg:leading-33.6px pt-md font-primary text-24 font-bold leading-1.2\">Follows customer around on foot<\/h2>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">In the video, Ang pans the camera to a man in a green shirt and shorts, walking along a pavement, saying that he was \u201ctailing him everywhere he goes\u201d.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">While walking, he says that the man had put illegal tints on the car, removed the dashboard camera, and gotten into an accident.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Ang proceeds to call the police while walking, filming the man and saying he had \u201cno responsibility at all\u201d.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">\u201cWhy so difficult? You got into an accident, you pay the excess,\u201d he says to athe man\u2019s back. \u201cI\u2019m talking to you, bro. You think you can just run away from responsibility?\u201d<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Later, Ang runs after the man as the latter breaks into a sprint barefoot, while holding his slippers in one hand.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">\u201cWe did not manage to catch him as he decided to go all jungle warfare and ran into the bushes at the back of the building,\u201d Ang told Stomp.<\/p>\n<h2 class=\"lg:text-28 lg:leading-33.6px pt-md font-primary text-24 font-bold leading-1.2\">Car rental manager urges customer to contact company<\/h2>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">The video cuts to a clip of Ang back at the workshop, zooming in to the car fender which has a visible dent. A brown stain marrs the side of the car, and its side view mirror is shattered and taped back onto the vehicle.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">\u201cThis is not worth your time, not worth my time. I spent the whole bl**dy morning all the way with you. We spent a good five hours together. Just because you were pondering your life,\u201d Ang says, urging the customer to contact the company.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">He adds that they were \u201cnot even asking (him) to pay it now\u201d, but were merely requesting that he make payment of the first installment by the following month.<\/p>\n<h2 class=\"lg:text-28 lg:leading-33.6px pt-md font-primary text-24 font-bold leading-1.2\">Company open to negotiation<\/h2>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Despite the 45-minute chase, Ang said the company was \u201copen for negotiation\u201d.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">He also explained that the customer was charged $2,500 as an excess fee \u2014 the amount a renter is liable to pay when a rental car is damaged \u2014 as stated in the company\u2019s terms and conditions.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Another $2,500 was added to cover the cost of damage to the vehicle and the fact that it could not be used for a week while insurance claims were processed.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Ang added that the car, a BMW luxury hatchback, is typically rented at $100 a day.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">As the driver was between 23 and 26 years old, he was initially required to pay an additional $1,500, but Ang waived the fee.<\/p>\n<h2 class=\"lg:text-28 lg:leading-33.6px pt-md font-primary text-24 font-bold leading-1.2\">Netizens suggest $5,000 bill is \u2018expensive\u2019<\/h2>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">The video garnered over 85,000 views and mixed reactions in the comments section.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">Some netizens commented that the $5,000 bill was \u201cexpensive\u201d, while another suggested the amount was \u201cconsidered average for a rental company\u201d.<\/p>\n<p class=\"font-primary pt-md text-18 font-normal leading-1.5 text-grayscale-800\">\u201cRespect you bro for even trying to help him with an installment plan. Some rental companies would have taken advantage of the situation,\u201d another netizen chimed in.<\/p>\n<hr class=\"bg-primary-100 h-px border-0 mt-lg md:mt-xxl\"\/>\n<div class=\"flex flex-col gap-xl rounded-xl border border-primary-100 mt-lg md:mt-xxl\"><img decoding=\"async\" src=\"https:\/\/www.stomp.sg\/assets\/stomp-comment-COLiWNMD.png\" alt=\"Stomp Comment\" class=\"absolute -mt-lg -ml-xs w-[203px] md:w-[255px]\"\/><\/p>\n<p>Have something to say? Join in!<\/p>\n<\/div>\n<div class=\"pt-lg md:pt-xxl\">\n<p class=\"text-18 leading-1.8 font-grayscale-800 font-semibold\">Explore more on these topics<\/p>\n<\/div>\n<div class=\"py-lg\">\n<p class=\"inline items-center text-18 font-semibold text-black leading-1.2 text-grayscale-800\">See something interesting?<!-- --> <a class=\"inline-flex items-center gap-x-xs text-primary-brand\" rel=\"noreferrer noopener\" href=\"https:\/\/www.stomp.sg\/contribute\" target=\"_blank\" data-discover=\"true\">Contribute<\/a> <!-- -->your story to us.<\/p>\n<\/div>\n<div class=\"flex w-full flex-col gap-md\"><span class=\"font-primary text-18 font-semibold leading-1.2 text-black\">Get more of Stomp&#8217;s latest updates by following us on:<\/span><\/div>\n<hr class=\"bg-primary-100 h-px border-0 my-lg md:my-xxl\"\/><\/div>\n<p><script async src=\"\/\/www.tiktok.com\/embed.js\"><\/script><br \/>\n<br \/><br \/>\n<center><br \/>\n<br \/><a href=\"https:\/\/www.stomp.sg\/trending-now\/car-rental-manager-spends-45-minutes-chasing-after-customer-who-incurred-5k-damages\" target=\"_blank\" rel=\"noopener\">Read Full Article At Source <\/a><br \/>\n<center\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A sales manager at a car rental company apparently found himself chasing after a customer who racked up a $5,000 repair bill after returning a&#8230;<\/p>\n","protected":false},"author":1,"featured_media":72739,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-72738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/72738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=72738"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/72738\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/72739"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=72738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=72738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=72738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}