A Jurong West resident raised concerns after repeatedly spotting large numbers of parcels left unattended<\/a> at the void decks of several HDB blocks in his neighbourhood.<\/p>\n Stomper Factbook <\/strong>shared photos and videos taken between late May and early July showing bags and boxes piled up in common areas of his estate.<\/p>\n According to the Stomper, he first documented the issue at Block 664D Jurong West Street 64 on May 31.<\/p>\n He subsequently spotted similar scenes at Blocks 660A and 660B along the same street on several occasions in June and July.<\/p>\n The photos and videos showed some of the parcels near a parcel collection machine, while others were spread across different parts of the void decks. Most of them had SPX Express<\/a> labels on them.<\/p>\n The Stomper said that in at least one instance, the parcels remained in the common area for about four hours.<\/p>\n He expressed concern that leaving large quantities of parcels unattended could obstruct residents, pose a potential fire risk and leave deliveries vulnerable to theft, loss or damage.<\/p>\n \u201cThe void deck is used daily by children, elderly residents and people with mobility needs,\u201d he said.<\/p>\n He felt that parcels scattered around common areas could create tripping hazards and make it more difficult for residents to navigate the space.<\/p>\n The Stomper was also concerned that the accumulation of parcels could create clutter and additional work for those responsible for maintaining the common areas.<\/p>\n \u201cThis is not an isolated incident,\u201d he said.<\/p>\n He added that parcels should either be delivered directly to recipients, placed at designated secure drop-off points or, at the very least, arranged neatly without obstructing common areas.<\/p>\n In response to a Stomp query, an SPX Express spokesperson said the company had investigated the reported incidents and found that the delivery partner involved had failed to follow its protocols.<\/p>\n Thanking the resident for his feedback, the spokesperson added: \u201cFollowing a thorough investigation into the reported incidents, we found that the delivery partner involved did not adhere to our delivery protocols and has been penalised accordingly.<\/p>\n \u201cWe are reinforcing compliance with our procedures to ensure all deliveries are carried out safely and with consideration for shared community spaces.<\/p>\n \u201cSPX Express remains committed to ensuring that all deliveries are conducted safely and responsibly.\u201d<\/p>\n Residents with feedback on their delivery experience may contact SPX Express at support.sg@spxexpress.com.<\/p>\n Have something to say? Join in!<\/p>\n<\/div>\n Explore more on these topics<\/p>\n<\/div>\n See something interesting? Contribute<\/a> your story to us.<\/p>\n<\/div>\n
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<\/div>\n<\/div>\nDelivery partner failed to follow protocols: SPX Express<\/h2>\n
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