subsequent video,<\/a> a second food delivery rider arrived at the same unit with another COD order. Tay intercepted him and warned him that the order might be part of a scam.<\/p>\nShortly afterwards, a third rider also turned up with yet another COD order, which Tay urged him to cancel.<\/p>\n
The orders were valued at $50 and $65 respectively.<\/p>\n
Tay said the riders would not be able to contact the recipient, claiming the registered phone number was from Malaysia.<\/p>\n
To avoid food wastage, he suggested the other riders either eat it themselves or give it away.<\/p>\n
Later in the video, a condominium security officer arrived and appeared to speak with the landlady through the open door.<\/p>\n
Tay also explained the situation to the officer and said he believed the tenant might be involved in a loanshark dispute.<\/p>\n
Rider questions COD system<\/h2>\n
Klinsmann said he had to wait about 10 minutes to reach customer support before he could cancel the order \u2014 time that could otherwise have been spent completing another delivery.<\/p>\n
\u201cYou wasted your time, and you still haven\u2019t collected the payment because of this problem,\u201d he lamented. \u201cSo this collect cash thing (COD) has to be eliminated.\u201d<\/p>\n
\u201cNo compensation for us, and no deduction from app wallet,\u201d he added. \u201cThat means we wasted our time coming here, because they don\u2019t pay us for the petrol and time\u201d.<\/p>\n
Tay told Stomp that three riders, including himself, arrived at the unit while he was there, though he believes more riders may have been affected after he left.<\/p>\n
He added that this was the third time he had encountered such an incident. In each case, riders were not compensated for the time lost or the distance travelled.<\/p>\n
When asked if there were any updates to the situation, he said Foodpanda\u2019s customer support requires riders to “waste\u201d 10 minutes contacting the helpline, followed by another 10 minutes to investigate the case.<\/p>\n
As a result, he estimated that the delay cost him up to $20 in lost earnings.<\/p>\n
Stomp has reached out to Foodpanda for comment.<\/p>\n
\u2018Ban cash payments\u2019<\/h2>\n
The three TikTok videos have garnered more than 500,000 views and 18,800 likes combined.<\/p>\n
Many riders shared that they \u201calways cancel cash jobs\u201d to protect themselves from similar situations.<\/p>\n
\u201cThey should just ban cash payments,\u201d one user commented.<\/p>\n
One commenter argued that COD was the \u201cbest\u201d as there was no need to pay upfront. However, another netizen pointed out that the system could easily be abused.<\/p>\n
They replied, \u201cI agree, but some customers really like to take advantage by doing this type of scheme\u201d.<\/p>\n
Several netizens also praised Tay for staying behind to warn other riders.<\/p>\n
\u201cYou are awesome staying to help de-escalate the problem instead of just going on your way to do more deliveries,\u201d a netizen wrote.<\/p>\n
Another added: \u201cMay you stay blessed for helping others\u201d.<\/p>\n
Riders \u2018fully supported\u2019: Foodpanda<\/h2>\n
In response to Stomp\u2019s queries, a Foodpanda spokesperson said all affected delivery partners had been \u201cfully supported\u201d.<\/p>\n
The spokesperson said delivery partners would not incur any financial losses or performance penalties, as Foodpanda has policies in place to protect them from bearing the costs of fraudulent activities.<\/p>\n
Foodpanda added that it has implemented account verification processes, fraud prevention algorithms and ongoing monitoring of order patterns to detect and mitigate such cases. It also shares advisories from the Singapore Police Force with delivery partners to remind them to remain vigilant.<\/p>\n
While COD orders remain available to ensure the service is accessible to customers who may not have access to cashless payment methods, the spokesperson stressed that Foodpanda has \u201czero tolerance\u201d for any misuse of the feature.<\/p>\n
Delivery partners who encounter suspicious situations are encouraged to contact rider support immediately via the Pandarider application.<\/p>\n
Editor\u2019s note:<\/strong> This story has been updated to include a statement from Foodpanda Singapore.<\/em><\/p>\n
\n![\"Stomp](\"https:\/\/www.stomp.sg\/assets\/stomp-comment-COLiWNMD.png\")
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