\n<\/p>\n
Victims filing a report must be Singapore citizens, permanent residents or have a prescribed connection to Singapore. Reports can be submitted through the OSC website, which guides users through the process. Filing a report is free.<\/p>\n
Victims will need to provide information about the online harm experienced. This may include a description of what happened, along with supporting material such as URLs, screenshots, images and videos. The perpetrator’s account name should also be provided, if available.<\/p>\n
Parents or guardians are encouraged to make reports on behalf of victims under 18 years old. Someone with the victim’s written authorisation may also file a report.<\/p>\n
For online harassment and stalking cases, victims must first report the content to the platform hosting it. \u00a0If the platform fails to respond promptly or provides an inadequate response within 24 hours, victims may then file a report with the OSC.<\/p>\n
The OSC also operates a “no-wrong-door policy” \u2013 regardless of which government agency victims first approach, they will be guided to the appropriate help.<\/p>\n
After receiving a report, the OSC will assess it. If there is reason to suspect that online harm has occurred, the commissioner may issue directions to stop or limit the harm.<\/p>\n
\u201cThese directions may be issued to the person who posted the harmful content, the administrator of the online group or page where the harmful content appears or the platform hosting content,\u201d OSC and the ministries said.<\/p>\n
For example, the commissioner may direct that access to the harmful content be disabled or that the perpetrator\u2019s account be restricted. Non-compliance with a direction is a criminal offence.<\/p>\n
Six online service providers will have additional obligations under the new Act, given their significant reach or impact in Singapore. They are: Meta Platforms, for Facebook and Instagram; Google, for YouTube; X Corp, for X; TikTok; and SPH Media, for HardwareZone forums.<\/p>\n
Beyond content removal, the OSC encouraged victims and their families to seek support from its community partners: Fei Yue Community Services, Samaritans of Singapore, SHE-SG Her Empowerment, Singapore Children’s Society and TOUCH Community Services.<\/p>\n
\u201cThese community partners can guide victims on how to make a report to the OSC and provide other forms of assistance such as counselling,\u201d it said.<\/p>\n<\/div>\n
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