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While many travellers said the disruption began from 4.30am, immigration department director-general Zakaria Shaaban said the incident happened at about 5am and lasted until 8.45am due to technical issues\u00a0with the Malaysian Immigration Systems (MyIMMs) data centre.<\/p>\n
\u201cThe system was back online after rectifying work was carried out. The system was not hacked \u2026\u00a0\u00a0The MyIMMs system is already 30 years old. Problems are bound to happen,\u201d\u00a0he was quoted as saying by The Star.\u00a0<\/p>\n
The system is expected to be replaced by the National Integrated Immigration System (NIISe)<\/a> by 2028.\u00a0This new digital immigration platform, designed to modernise border control, will aim to integrate passport verification, visa checks and traveller data into a single platform.\u00a0<\/p>\n According to Zakaria, such disruptions may recur until the NIISe system is\u00a0fully\u00a0operational.\u00a0<\/p>\n \u201cWe will endure until the NIISe system is ready,\u201d he said,\u00a0as quoted by local media.<\/p>\n Earlier this month, Home Minister Saifuddin Nasution Ismail said\u00a0during a visit to Johor that the vendor of NIISe\u00a0had been instructed to prepare mitigation plans ahead of the start of the Johor Bahru-Singapore Rapid Transit System (RTS) Link operations next year.<\/p>\n The Malaysian government is committed to minimising any form of technical disruption in the new system, he said.\u00a0<\/p>\n The incident on Thursday morning had left many travellers frustrated, with some claiming that it caused them to be late for work.<\/p>\n Photos and videos showing congestion and large crowds at the immigration checkpoints, as well as heavy traffic at border crossings, were also widely circulated\u00a0on social media and through news reports.<\/p>\n Malaysian commuter M Satish, who travels to Singapore by motorcycle for work, said he arrived at the KSAB checkpoint at around 7.30am to a chaotic scene.\u00a0<\/p>\n The\u00a035-year-old health, safety and environment officer told The Star that it took almost 40 minutes to clear immigration when it would usually take less than 10 minutes.<\/p>\n \u201cHad I not left home earlier in the morning, I would have been late for work. The outage also worsened traffic congestion,\u201d Satish was quoted as saying by The Star.\u00a0<\/p>\n \u201cSuch outages cause uncertainty and delays especially for those heading to Singapore for work \u2026 I hope the relevant agencies can prevent such problems from happening again.\u201d\u00a0<\/p>\n Another Malaysian working in Singapore, Soh Qiao Shi, said she spent more than 30 minutes clearing immigration\u00a0at the BSI checkpoint for a process that normally takes only five minutes.\u00a0<\/p>\n \u201cNeither the QR code scanners nor the automated passport clearance gates were working when I arrived at the Sultan Iskandar Building (BSI) \u2026 Only the manual counters were operational, forcing everyone to line up and wait for immigration officers to process their passports,\u201d the 28-year-old accountant told The Star.\u00a0<\/p>\n \u201cIt was very frustrating, especially since it was so hot and crowded,\u201d she said, noting that this had happened several times this year.<\/p>\n<\/div>\n While many travellers said the disruption began from 4.30am, immigration department director-general Zakaria Shaaban said the incident happened at about 5am and lasted until 8.45am…<\/p>\n","protected":false},"author":1,"featured_media":56258,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-56257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/56257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=56257"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/56257\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/56258"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=56257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=56257"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=56257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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