{"id":55608,"date":"2026-05-27T06:36:38","date_gmt":"2026-05-26T22:36:38","guid":{"rendered":"https:\/\/sgbuzz.com\/?p=55608"},"modified":"2026-05-27T06:36:38","modified_gmt":"2026-05-26T22:36:38","slug":"customer-allegedly-suffered-possible-chemical-burn-after-lash-extension-session-at-beauty-salon-in-tai-seng","status":"publish","type":"post","link":"https:\/\/sgbuzz.com\/?p=55608","title":{"rendered":"Customer allegedly suffered possible chemical burn after lash extension session at beauty salon in Tai Seng"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>\n<h2>Customer claims her eye became red, swollen and painful after trainee performed lash treatment<\/h2>\n<p>A woman has come forward to share her experience after allegedly suffering an eye injury following a lash extension appointment at Perky Lash\u2019s Tai Seng outlet.<\/p>\n<p>The university student, who requested to stay anonymous, shared with <em>MS News<\/em> that she visited the salon on 21 May at around 4.30pm as a lash model for a complimentary eyelash extension service carried out by an unsupervised trainee.<\/p>\n<h3>Trainee allegedly left unsupervised<\/h3>\n<p>According to the customer, she went for a free lash extension service that would be done by a trainee.<\/p>\n<div id=\"attachment_730825\" style=\"width: 820px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-730825\" class=\"size-full wp-image-730825 lazyload\" src=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100959.png\" alt=\"\" width=\"810\" height=\"534\" srcset=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100959.png 810w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100959-600x396.png 600w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100959-150x99.png 150w\" data-sizes=\"(max-width: 810px) 100vw, 810px\" style=\"--smush-placeholder-width: 810px; --smush-placeholder-aspect-ratio: 810\/534;\"\/><\/p>\n<p id=\"caption-attachment-730825\" class=\"wp-caption-text\">Source: pixelshot. Image for illustration purposes only.<\/p>\n<\/div>\n<p>\u201cNo terms and conditions or waiver were provided to me beforehand, and I was not informed in advance regarding who the trainee was,\u201d the customer explained.<\/p>\n<p>She also alleged that the trainee was left alone with her for around 40 minutes while the senior lash technician was away.<\/p>\n<p>When the senior technician eventually returned, the customer claimed she realised the trainee had used the wrong type of lashes for the session.<\/p>\n<p>\u201cThis raised immediate concerns to me regarding the salon\u2019s supervision and safety standards during the procedure.\u201d<\/p>\n<h3>Customer says eye began stinging after lash appointment<\/h3>\n<p>The customer said she then began experiencing stinging and tearing in her right eye immediately after the session.<\/p>\n<div id=\"attachment_730826\" style=\"width: 817px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-730826\" class=\"size-full wp-image-730826 lazyload\" src=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100747.png\" alt=\"\" width=\"807\" height=\"537\" srcset=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100747.png 807w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100747-600x399.png 600w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100747-150x100.png 150w\" data-sizes=\"(max-width: 807px) 100vw, 807px\" style=\"--smush-placeholder-width: 807px; --smush-placeholder-aspect-ratio: 807\/537;\"\/><\/p>\n<p id=\"caption-attachment-730826\" class=\"wp-caption-text\">Source: Andrei310. Image for illustration purposes only.<\/p>\n<\/div>\n<p>At first, she believed the discomfort would subside.<\/p>\n<p>However, later that evening, around 7pm, the customer claimed that the situation deteriorated.<\/p>\n<p>\n\t\t<iframe id=\"answers-client-6a161bd29b97b\" class=\"answers-client\" src=\"\" height=\"500\" loading=\"lazy\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>\u201cThe condition worsened into visible redness, soreness, irritation, and pain, which made it difficult to close my eyes,\u201d she described.<\/p>\n<p>She added that the symptoms persisted for the next few days.<\/p>\n<h3>Sought medical help for eye pain<\/h3>\n<p>The customer later sought treatment at Northeast Medical Group, where she incurred S$78.64 in medical expenses.<\/p>\n<div id=\"attachment_730822\" style=\"width: 553px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-730822\" class=\"size-full wp-image-730822 lazyload\" src=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-095039.png\" alt=\"\" width=\"543\" height=\"773\" srcset=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-095039.png 543w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-095039-421x600.png 421w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-095039-105x150.png 105w\" data-sizes=\"(max-width: 543px) 100vw, 543px\" style=\"--smush-placeholder-width: 543px; --smush-placeholder-aspect-ratio: 543\/773;\"\/><\/p>\n<p id=\"caption-attachment-730822\" class=\"wp-caption-text\">Image courtesy of<em> MS News<\/em> reader<\/p>\n<\/div>\n<p>She claimed that the condition was assessed as a likely severe irritation caused by a chemical burn, which she said carried a \u201cpossibility to cause blindness\u201d.<\/p>\n<h3>Salon allegedly refused compensation request<\/h3>\n<p>Following the incident, the woman said she contacted the salon to request reimbursement for her medical expenses.<\/p>\n<p>\u201cThe salon refused responsibility and instead blamed the incident on a possible \u2018sensitivity or allergic reaction\u2019,\u201d she added.<\/p>\n<p>Instead, they offered a complimentary lash extension removal and eye cleansing.<\/p>\n<div id=\"attachment_730817\" style=\"width: 364px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-730817\" class=\"size-full wp-image-730817 lazyload\" src=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100121.png\" alt=\"\" width=\"354\" height=\"777\" srcset=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100121.png 354w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100121-273x600.png 273w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100121-68x150.png 68w\" data-sizes=\"(max-width: 354px) 100vw, 354px\" style=\"--smush-placeholder-width: 354px; --smush-placeholder-aspect-ratio: 354\/777;\"\/><\/p>\n<p id=\"caption-attachment-730817\" class=\"wp-caption-text\">Image courtesy of <em>MS News<\/em> reader<\/p>\n<\/div>\n<p>The customer disputed this explanation, saying she has been getting eyelash extensions regularly for nearly a year without experiencing similar reactions previously.<\/p>\n<p>She further alleged that the salon insisted she return to the outlet despite her already providing evidence of the incident and medical treatment.<\/p>\n<p>According to the customer, the outlet has received multiple \u201cone-star reviews\u201d.<\/p>\n<p>She shared with <em>MS News<\/em>: \u201cOthers have also mentioned their recurring issue of pushing the blame [on] customers instead of taking accountability as a service establishment.\u201d<\/p>\n<h3>Eye condition improves, salon allegedly continues to deny responsibility<\/h3>\n<p>Since receiving medical treatment, the customer shared that the redness in her eye has \u201cmostly subsided\u201d, though some aching pain and discomfort is still present.<\/p>\n<p>She added that the salon subsequently \u201ccontinued to deny responsibility and refused\u201d to cover her medical expenses.<\/p>\n<blockquote>\n<p>They repeatedly insisted that I return to the salon for \u2018lash removal\u2019 and to examine the lashes, even though I had already provided sufficient evidence.<\/p>\n<\/blockquote>\n<div id=\"attachment_730816\" style=\"width: 551px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-730816\" class=\"size-full wp-image-730816 lazyload\" src=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100020.png\" alt=\"\" width=\"541\" height=\"777\" srcset=\"https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100020.png 541w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100020-418x600.png 418w, https:\/\/mustsharenews.com\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-26-100020-104x150.png 104w\" data-sizes=\"(max-width: 541px) 100vw, 541px\" style=\"--smush-placeholder-width: 541px; --smush-placeholder-aspect-ratio: 541\/777;\"\/><\/p>\n<p id=\"caption-attachment-730816\" class=\"wp-caption-text\">Image courtesy of<em> MS News<\/em> reader<\/p>\n<\/div>\n<p>She remains adamant that the issue was the \u201cimproper handling\u201d from the lash technicians, leading to \u201chigh dosage of chemical products entering [her] eye during the procedure\u201d.<\/p>\n<h3>Customer says beauty establishments should ensure treatments are safe<\/h3>\n<p>The customer emphasised that beauty salons have a duty of care towards customers, regardless of whether the service is paid or complimentary.<\/p>\n<p>\u201cCustomers should not suffer physical injury due to improper handling of products, resulting in the product getting in my eye or inadequate supervision during procedures, which they refused to admit and take accountability for.\u201d<\/p>\n<p>By sharing her experience publicly, the customer said she hopes to raise awareness about customer safety and encourage others who may have faced similar incidents to speak up.<\/p>\n<p>\u201cThis incident caused me significant distress, where I genuinely feared potential vision loss,\u201d she said.<\/p>\n<p>The customer has since filed a complaint with the Consumer Association of Singapore (CASE) and is currently waiting for a review.<\/p>\n<p><em>MS News<\/em> reached out to Perky Lash Tai Seng for more information.<\/p>\n<p><strong>Also Read: <a href=\"https:\/\/mustsharenews.com\/facial-package-east-coast-salon\/\" target=\"_blank\" rel=\"noopener\">Woman buys S$800 East Coast salon package weeks before closure notice, \u2018free\u2019 facial deducted from refund<\/a><\/strong><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"GAkbFhFoDg\">\n<p><a href=\"https:\/\/mustsharenews.com\/facial-package-east-coast-salon\/\" target=\"_blank\" rel=\"noopener\">Woman buys S$800 East Coast salon package weeks before closure notice, \u2018free\u2019 facial deducted from refund<\/a><\/p>\n<\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cWoman buys S$800 East Coast salon package weeks before closure notice, \u2018free\u2019 facial deducted from refund\u201d \u2014 MS News - Independent News For Singaporeans\" src=\"https:\/\/mustsharenews.com\/facial-package-east-coast-salon\/embed\/#?secret=hLpCEdx6NC#?secret=GAkbFhFoDg\" data-secret=\"GAkbFhFoDg\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><em>Have news you must share? Get in touch with us via email at\u00a0<a href=\"https:\/\/mustsharenews.com\/chemical-burn-lash-extension\/mailto:news@mustsharenews.com\" target=\"_blank\" rel=\"noopener\">news@mustsharenews.com<\/a>.<\/em><\/p>\n<p><em>Featured image adapted from <a href=\"https:\/\/www.canva.com\/photos\/MAD9W01OkH4-young-woman-undergoing-eyelash-extensions-procedure\/\" target=\"_blank\" rel=\"noopener\">pixelshot<\/a> and <a href=\"https:\/\/www.canva.com\/photos\/MAGYSvU5M6w-closeup-irritated-infected-red-bloodshot-eyes-conjunctivitis\/\" target=\"_blank\" rel=\"noopener\">Andrei310<\/a> on Canva. For illustration purposes only.\u00a0<\/em><\/p>\n<p><!-- CONTENT END 1 --><\/p><\/div>\n<p><script type=\"text\/javascript\" src=\"https:\/\/connect.facebook.net\/en_US\/sdk.js?ver=6.8.3#xfbml=1&amp;version=v3.2\" id=\"facebook-js\"><\/script><script>\n!function(f,b,e,v,n,t,s)\n{if(f.fbq)return;n=f.fbq=function(){n.callMethod?\nn.callMethod.apply(n,arguments):n.queue.push(arguments)};\nif(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';\nn.queue=[];t=b.createElement(e);t.async=!0;\nt.src=v;s=b.getElementsByTagName(e)[0];\ns.parentNode.insertBefore(t,s)}(window, document,'script',\n'https:\/\/connect.facebook.net\/en_US\/fbevents.js');\nfbq('init', '1213643350275810');\nfbq('track', 'PageView');\n<\/script><br \/>\n<br \/><br \/>\n<center><br \/>\n<br \/><a href=\"https:\/\/mustsharenews.com\/chemical-burn-lash-extension\/\" target=\"_blank\" rel=\"noopener\">Read Full Article At Source <\/a><br \/>\n<center\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer claims her eye became red, swollen and painful after trainee performed lash treatment A woman has come forward to share her experience after allegedly&#8230;<\/p>\n","protected":false},"author":1,"featured_media":55609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-55608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/55608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=55608"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/55608\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/55609"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=55608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=55608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=55608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}