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Taxi passengers \u2013 especially the elderly, caregivers and tourists \u2013 will find it easier to book a taxi or private-hire car ride at certain locations with transport operator\u00a0ComfortDelGro\u2019s (CDG) launch of customised QR codes.<\/p>\n
Instead of looking for the correct pickup address to fill in on CDG\u2019s Zig mobile app to book a ride, users can just scan the QR codes at designated locations using the\u00a0Scan & Ride\u00a0feature on the app.<\/p>\n
After scanning the QR code, the pickup point will be automatically loaded onto the app. The user can then either fill in the destination or proceed to book a ride directly.<\/p>\n
For a start, the QR codes are now available at the Taman Jurong, Boon Lay and Bukit Batokactive ageing centres operated by Thye Hua Kwan Moral Charities (THKMC).<\/p>\n
In\u00a0a statement\u00a0on May 5,\u00a0CDG said that the feature will be introduced in other locations in Singapore, including lifestyle hubs, transit interchanges, medical centres and other high-traffic areas.<\/p>\n
Through its partnership with THKMC, a voluntary welfare and non-profit organisation, CDG said that it is recruiting active seniors to be ambassadors to help their peers\u00a0use the new feature.<\/p>\n
CDG began working on the feature in the second half of 2025\u00a0to help\u00a0seniors who are not comfortable with digital interfaces.\u00a0It later realised that tourists will likely find the feature helpful too, since they are not familiar with local pickup points.<\/p>\n
The feature will also appeal to commuters who want simplicity, CDG said.<\/p>\n
In response to queries from The Straits Times, CDG\u2019s spokesperson said that the company has applied for financial support from the Government for\u00a0the development of\u00a0the inclusivity feature.<\/p>\n
Under the P2P Inclusivity Co-funding Grant, the Land Transport Authority (LTA) will provide co-funding of up to 50 per cent, capped at $500,000, for ideas that make it easier for commuter groups such as seniors to book rides using mobile apps.<\/p>\n
Announced in Parliament in March 2025 during the debate on the Transport Ministry\u2019s budget, the initiative came after an LTA-commissioned survey found that navigating ride-hail applications was the most common challenge among seniors.<\/p>\n
Source: The Straits Times<\/p>\n
Note:<\/i><\/b> This article was written by Lee Nian Tjoe and first appeared in The Straits Times on 5 May 2026.<\/i><\/p>\n<\/div>\n