{"id":48175,"date":"2026-04-29T00:05:38","date_gmt":"2026-04-28T16:05:38","guid":{"rendered":"https:\/\/sgbuzz.com\/?p=48175"},"modified":"2026-04-29T00:05:38","modified_gmt":"2026-04-28T16:05:38","slug":"sats-apologises-for-baggage-handling-at-changi-airport","status":"publish","type":"post","link":"https:\/\/sgbuzz.com\/?p=48175","title":{"rendered":"SATS apologises for baggage handling at Changi Airport"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">SINGAPORE \u2013\u00a0<!-- -->Ground-handling company SATS has apologised for the way one of its employees tossed luggage onto a baggage belt at Changi Airport Terminal 2, an incident that was caught on video and posted online on April 26.  <\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">\u201cWe are sorry that this occurred\u201d, and<!-- --> the behaviour seen in the video \u201cdoes not reflect our service standards or the care with which we expect baggage to be handled\u201d, it said.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">\u201cWe have counselled the service crew involved and reinforced the importance of proper baggage handling at all times, even under operational pressure,\u201d it added in a statement on April 28 to the media.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">The incident occurred at around 5.15pm on April 23, according to Instagram user Eric Yoong, who posted the clip.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">In the minute-long <a href=\"https:\/\/www.instagram.com\/reels\/DXlsuklAVz8\/?ref=inline-article\" rel=\"nofollow noopener\" class=\"gap-x-04 items-center inline text-primary-60 select-auto\" aria-label=\"link\" target=\"_blank\" data-testid=\"custom-link\"><span class=\"font-body-baseline-regular inline\" data-testid=\"paragraph-test-id\">Instagram reel<\/span><\/a>, a service crew member wearing a blue polo shirt <!-- -->is <!-- -->seen throwing bags onto the belt.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">It has received<!-- --> over 200,000<!-- --> views, since it was posted. The comment feature was disabled for the post.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">The bags were from a cancelled morning flight on April 23 due to a technical issue with the aircraft. The luggage were temporarily held after passengers were rebooked on flights departing later that day or the next day. <\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">SATS said that once new flights were arranged, the service crew returned the bags to the belt for eventual transfer to the aircraft. This had to be carried out within a short window so that passengers could make their rebooked flights.<\/p>\n<p class=\"font-body-baseline-regular text-primary\" data-testid=\"article-paragraph-annotation-test-id\">\u201cWe have also reminded our teams to seek assistance when additional manpower is required, so that service standards are maintained at all times,\u201d it said. <\/p>\n<p><iframe class=\"responsive-iframe-base instagram instagram-embed\" title=\"instagram embed\" scrolling=\"no\" src=\"https:\/\/www.instagram.com\/p\/DXlsuklAVz8\/embed\/captioned\/?omitscript=true\" allowfullscreen=\"\" allow=\"accelerometer;falseclipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share;\" loading=\"eager\" data-testid=\"responsiveIframe\"><\/iframe><\/p>\n<\/div>\n<p><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/www.straitstimes.com\/singapore\/transport\/sats-apologises-for-service-crew-seen-tossing-bags-onto-changi-airport-belt\" target=\"_blank\" rel=\"noopener\">Read Full Article At Source <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SINGAPORE \u2013\u00a0Ground-handling company SATS has apologised for the way one of its employees tossed luggage onto a baggage belt at Changi Airport Terminal 2, an&#8230;<\/p>\n","protected":false},"author":1,"featured_media":48176,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-48175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/48175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=48175"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/48175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/media\/48176"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=48175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=48175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=48175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}