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<\/div>\n<\/div>\nWhile Matin was initially \u201cokay\u201d with the shorter wait times displayed on the app, the continuous absence of the bus led him to become \u201cmore furious and fuming mad\u201d. He repeatedly asked if the family could take a Grab ride home, but Ms Seri declined as they lived only four bus stops away.<\/p>\n
According to Ms Seri, two other families at the bus stop grew frustrated as well. One of them, which included a baby, chose to head home rather than continue waiting for the bus.<\/p>\n
\u201cAnother family of four waited for five minutes. (The father) saw in his bus app (that the) timing kept changing. He couldn\u2019t take it (so) he flagged a cab and \u2018ciao\u2019,\u201d recalled Ms Seri. <\/p>\n
She said that the bus only arrived about 35 minutes later, and Matin was noticeably relieved when they reached home. <\/p>\n
In response to Stomp\u2019s queries, a Tower Transit Singapore spokesperson apologised for the inconvenience that Ms Seri\u2019s family faced. <\/p>\n
The representative said that Service 97 was affected by traffic congestion caused by multiple road and lane closures due to an event on April 25, resulting in long delays for buses returning from the city.<\/p>\n
\u2018I\u2019ll react the same too\u2019<\/h2>\n
The video has garnered over 62,100 views, 1,755 likes, and 110 comments, including some that were critical of Matin.<\/p>\n
One user questioned how the boy would survive NS, although the user was slammed by others for mocking a child. <\/p>\n
There were also many netizens who felt that Matin\u2019s distress was valid, as a 35-minute wait time is \u201ccrazy\u201d. <\/p>\n
Some users provided helpful suggestions to combat the heat, such as bringing a portable fan, water bottle, and umbrella whenever possible. <\/p>\n
Commenters who appear to be Tengah residents or Service 97 commuters also commiserated with Ms Seri by sharing similar experiences. <\/p>\n
One user wrote: \u201cOmg I faced the same thing. We waited for 40 mins for bus 97 on a weekday. (In the end) we took Grab taxi (and) I reached my destination in less than 30 mins. The bus timing also showed 5mins>2mins>1min>Arr. but the bus never arrived.\u201d<\/p>\n
Editor\u2019s note: This article has been updated with a statement from Tower Transit Singapore. <\/em><\/p>\n
\n![\"Stomp](\"https:\/\/www.stomp.sg\/assets\/stomp-comment-COLiWNMD.png\")
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