\n<\/p>\n
A passenger finally recovered her missing earring after two weeks thanks to the unwavering persistence of the Kovan MRT station staff.<\/p>\n
In a Facebook post on Sunday (April 19), SBS Transit shared details of the incident which occurred earlier in March when a passenger dropped her earring while on the escalator at Kovan MRT station.<\/p>\n
The passenger reported the missing earring to the assistant station manager, De Torres Jose Ma Paz, who immediately stopped the escalator and carried out a thorough check to help find it.<\/p>\n
De Torres was unable to find the earring and told the passenger that it likely fell into an area under the escalator that could only be accessed during maintenance works.<\/p>\n
He assured her that he would personally follow up with the maintenance team and keep her updated.<\/p>\n
It was only two weeks later that a contractor spotted the earring during a maintenance check, which prompted De Torres to contact the passenger with the good news.<\/p>\n
“I always aim to serve every commuter to the best of my ability and be helpful to everyone,” he said.\u00a0<\/p>\n
The passenger, Bhelinda Hilot, also made a separate Facebook post on March 21 about the incident, and how she “didn’t expect to ever see it again”.<\/p>\n
She wrote: “What stands out isn’t just the recovery, but how systematic everything was. I reported it, they logged it, maintenance followed through, and someone actually made sure it got back to me. That kind of end-to-end accountability is rare.”<\/p>\n