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SINGAPORE: Fibre broadband services in parts of Ang Mo Kio, Bishan, Sengkang and Punggol that were disrupted by a cable damage incident have been fully restored, NetLink Trust said on Sunday (Apr 19).<\/p>\n
In an update, the network operator confirmed that services affected by the earlier outage were \u201cfully restored\u201d at 7am.<\/p>\n
The disruption, first reported on Saturday, was caused by damage to fibre infrastructure during third-party construction works, NetLink Trust said. It added that it is conducting a \u201cthorough review\u201d of the incident and will take appropriate follow-up actions after investigations are completed.<\/p>\n
\u201cOur teams worked through the night to restore services as quickly and safely as possible,\u201d it said, apologising for the inconvenience caused.<\/p>\n
More than 4,000 users were affected, according to preliminary findings by the Infocomm Media Development Authority (IMDA). The outage impacted broadband services across multiple providers, including Singtel, StarHub, M1 and MyRepublic.<\/p>\n
The regulator said it would not hesitate to take enforcement action under the Telecommunications Act if lapses were found over the disruption.<\/p>\n
The fibre damage also had knock-on effects beyond home broadband. The Land Transport Authority (LTA) said the incident disrupted its bus Estimated Time of Arrival (ETA) system, leading to inaccurate timings displayed at bus stops and on transport apps. Bus operations themselves were not affected.<\/p>\n
NetLink Trust said on Sunday that end users who continue to experience issues should contact their respective internet service providers for assistance.<\/p>\n<\/div>\n