A customer was left hungry, no thanks to a food delivery rider who allegedly took his order after marking it as \u201cdelivered\u201d.<\/p>\n
Stomper DT <\/strong>said the incident happened on April 4 at about 3.35am, after he placed an order from McDonald\u2019s at Safra Yishun via the Foodpanda app.<\/p>\n According to the Stomper, he received a notification stating his order had been delivered, but could not find the food at his gate.<\/p>\n \u201cI did not see any food hanging on my door gate,\u201d he said, prompting him to check his home surveillance footage.<\/p>\n He shared a clip showing a female delivery rider hanging a bag on his gate, taking a photo, before removing the bag and leaving with it.<\/p>\n Addressing the delivery personnel, he said: \u201cWe are helping you to earn a living and you leave us with hunger. I hope Foodpanda takes action.\u201d<\/p>\n DT said the cash-on-delivery order order cost $13.14.<\/p>\n \u201cMy main issue is despite the payment mode, it does not mean the food can be taken away and not delivered to me,\u201d he said.<\/p>\n In response to a Stomp query, Foodpanda said on April 11 that it has investigated the matter.<\/p>\n \u201cFoodpanda is committed to providing a safe and reliable experience for our customers,\u201d a spokesperson said. \u201cFollowing our investigation, we have identified the delivery partner involved and have suspended their account from the platform. They will be required to undergo retraining before they can resume deliveries.\u201d<\/p>\n The food delivery platform added that it has clear guidelines in place on the proper handling and completion of deliveries, and any breach of these standards is taken seriously.<\/p>\n Have something to say? Join in!<\/p>\n<\/div>\n See something interesting? Contribute<\/a> your story to us.<\/p>\n![\"Stomp](\"https:\/\/www.stomp.sg\/assets\/stomp-comment-COLiWNMD.png\")
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