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SINGAPORE – Ride-hailing operator Grab has suspended a driver after he displayed a sign in his vehicle stating that Chinese passengers must speak Mandarin. <\/p>\n
The sign made the rounds on social media after a video was posted by TikTok content creator @aliciatadah on April 7.<\/p>\n
The video shows the interior of the driver\u2019s car and a sign in Chinese that reads: \u201cChinese people, please speak Mandarin. I will not speak English to Chinese people. Apologies.\u201d<\/p>\n
In response to The Straits Times\u2019 queries on April 10, Grab said that it maintains a zero-tolerance policy towards discrimination of any kind, and that \u201cevery journey on our platform must be rooted in safety and mutual respect\u201d.<\/p>\n
Besides being suspended, the driver is required to remove the sign and undergo a mandatory coaching session to \u201censure alignment with Grab\u2019s code of conduct\u201d before he can be considered for reinstatement, added Grab. <\/p>\n
In a subsequent video posted on April 8, the TikTok user calls the sign \u201cdiscriminatory\u201d and \u201coffensive\u201d, particularly towards Chinese Singaporeans and mixed Chinese individuals who may not be fluent in Mandarin.<\/p>\n
One of them, she says, is her husband, who took Chinese Level (B) \u2013 a simplified Mother Tongue syllabus which focuses on basic oracy \u2013 and studied overseas without further developing his Chinese language skills.<\/p>\n
The content creator also expresses worry over the treatment her husband might have received had he been the one who booked the Grab, noting that his account uses a Chinese username.<\/p>\n
Her two videos have generated more than 5,900 likes and 1,800 shares as at April 10.<\/p>\n<\/div>\n
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