[SINGAPORE] The Land Transport Authority (LTA) and Consumers Association of Singapore (Case) launched a CaseTrust accreditation scheme for the car-sharing industry on Wednesday (Apr 1). <\/p>\n
It provides a framework for improving car-sharing services across four key areas to address common consumer concerns. <\/p>\n
First, on roadworthiness, safety and hygiene, operators are required to keep detailed maintenance records for audits and ensure that every vehicle is serviced either every 10,000 km or every six months, whichever comes first. <\/p>\n
\u201cVehicles must also be safe, clean and properly inspected,\u201d stated the joint statement on Wednesday. <\/p>\n
Next, regarding pricing and membership renewals, operators must disclose all prices and surcharges upfront. <\/p>\n
\u201cMembership subscriptions and renewals must follow an opt-in model, and operators should not charge renewal fees when user accounts are suspended,\u201d said the statement. <\/p>\n
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Thirdly, operators are required to provide transparent rules on customer liability, including late returns, repair charges and excess payable, on the issue of liabilities for late returns and damages. <\/p>\n
They must also offer a collision damage waiver, said LTA and Case, to offer users a \u201cfair way\u201d to limit their financial exposure in the event of an accident. <\/p>\n
Lastly, operators must acknowledge receipt of complaints within three working days and address the dispute within 21 working days of the consumer\u2019s complaint, subject to operational considerations.<\/p>\n