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A woman was reportedly charged $1,500 for using 222GB of local mobile data, but says there is no way she could have exceeded her plan’s monthly data bundle by twice.<\/p>\n
M1 customer Anna Huang (transliteration) told Shin Min Daily News that she pays $25.42 monthly for her phone plan, which includes 100 gigabytes (GB) of local data.<\/p>\n
On Feb 16, the woman reportedly received a text message from M1 informing her about additional charges of $795.91.<\/p>\n
When she called the customer service hotline, a representative confirmed the charges but purportedly declined to share details of the data usage as the bill had not been generated.<\/p>\n
Huang said she switched off data roaming on her phone after the call.<\/p>\n
When she checked her February phone bill in early March, the woman was stunned to see the receipt state that she had exceeded her local data usage limit by 122GB.<\/p>\n
Including the price of her monthly plan and GST, her total bill came up to $1516.13, according to Shin Min.<\/p>\n
“I was studying at home during that period, and I don’t watch shows, games, or videos on my phone. How could I have used that much data?” Huang asked.<\/p>\n
She dialled the customer service hotline again, where a service representative helped check her phone settings and confirmed that nothing was out of the ordinary.<\/p>\n
The telco reportedly offered a 75 per cent waiver on the additional charges, but Huang refused, insisting that she had not utilised that amount of mobile data.<\/p>\n
In response, a spokesperson for M1 told Shin Min that the customer had used 41.99GB of data on Feb 6.<\/p>\n
On Feb 7, the telco sent text and app notifications informing her that she had only 1GB of data left, and again on the same day, that she had a remaining allowance of 200MB.<\/p>\n
As Huang’s local data usage remained high, the spokesperson said M1 attempted to call her twice on Feb 16 and sent a text message asking the customer to contact M1.<\/p>\n
The woman called back that morning and was again informed that additional local data charges had been incurred.<\/p>\n
According to M1, Huang used an additional 25.96GB of local mobile data from the evening of Feb 16 to Feb 28.<\/p>\n
The spokesperson added that the telco offered a one-time partial waiver out of goodwill, but the other party refused.<\/p>\n
[[nid:668901]]<\/p>\n
lim.kewei@asiaone.com<\/p>\n<\/div>\n