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SINGAPORE: Singtel said the service disruption on Monday afternoon (Mar 23) was caused by an \u201cinternational traffic optimisation issue\u201d unrelated to recent outages, and was resolved within 15 minutes.<\/p>\n
Reports began to spike on Downdetector, which collates status reports from several sources, from about 3.15pm. Over 9,000 reports linked to the telco had been recorded as of 3.45pm.<\/p>\n
Half of these reports involved broadband internet, according to Downdetector, which collates status reports from several sources.<\/p>\n
This latest incident came after three consecutive days of mobile service disruptions last week, the first of which resulted in a nine-hour interruption on Mar 16.<\/p>\n
In a Facebook post on Monday, Singtel said: “Separately, at 3.45pm this afternoon, there was a different issue impacting some customers.\u00a0<\/p>\n
“Our checks indicate an international traffic optimisation issue which was resolved within 15 minutes. Our local network remains stable and is operating as expected,” the telco said.<\/span><\/p>\n It added that its teams had been working to optimise its mobile network performance and address the issues that led to the recent incidents. This includes vigorously testing its network over the past three days to ensure stability.\u00a0<\/p>\n “Customers can be assured that our network services and performance have been stable,” said Singtel.<\/p>\n<\/div>\n “During this initial adjustment period, we understand that some of our customers may have experienced some connectivity issues, and we sincerely apologise for the inconvenience caused.”<\/p>\n<\/div>\n Frustrated customers left comments on Singtel’s Facebook page on Monday.<\/p>\n \u201cAppears Singtel broadband is down,\u201d wrote a user named Benny Tan.<\/span><\/p>\n Another user named Bernice Tay said: \u201cI am working without the proper connection that affects all my online meetings, email, and even two phone connections!\u201d<\/span><\/p>\n