\n<\/p>\n
Scoot has apologised after passengers on a flight from Davao City, Philippines, to Singapore discovered upon arrival that their luggage had not been loaded onto the plane.<\/p>\n
The issue was raised by Facebook user Serena Chandra, who claims to be a passenger on the flight.<\/p>\n
According to flight tracking website FlightAware, Scoot flight TR359 departed Francisco Bangoy International Airport at 9.32pm Singapore time on March 15 \u2014 57 minutes after it was supposed to depart.<\/p>\n
The flight landed at Changi Airport Terminal 1 about three hours later, at 12.47am on March 16, an hour and 17 minutes behind schedule.<\/p>\n
According to Chandra’s post, passengers waited at the baggage collection point for an hour before they were told that their luggage was not loaded onto the plane.<\/p>\n
Chandra claimed that all passengers were subsequently required to file lost-and-found reports.\u00a0<\/p>\n
She added that they were neither given pre-filled forms to expedite the process nor offered refreshments while queueing<\/p>\n
Photos posted by Chandra show a line of passengers with only their carry-on baggage, apparently queueing to file reports.<\/p>\n
In response to Stomp’s queries, a Scoot spokesperson said that baggage from the flight was “reaccommodated onto the next available flight” due to “operational considerations”.<\/p>\n
The airline apologised for the inconvenience caused, adding that they have reached out to affected passengers.\u00a0<\/p>\n
Their baggage was also delivered to their place of residence or hotel accommodation on March 16.<\/p>\n
On Feb 9, a Scoot flight from Kuala Lumpur to Singapore was cancelled over a technical fault.\u00a0<\/p>\n
Separately, passengers on a Scoot flight to Chiang Mai had to wait two hours before takeoff due to the Singapore Airshow on Feb 1.<\/p>\n
[[nid:731660]]<\/p>\n
This <\/em>article<\/em><\/a> was first published in <\/em>Stomp<\/em><\/a>. Permission required for reproduction.<\/em><\/p>\n<\/div>\n