\n<\/p>\n
One affected user told CNA that he failed repeatedly to use his YouTrip card to purchase a Japanese high-speed train ticket on Tuesday afternoon.<\/p>\n
\u201cI re-tried several times \u2026 but each attempt failed,\u201d said Raymond, who asked to be known by his first name only for privacy reasons.<\/p>\n
\u201cThere was no successful confirmation on the merchant\u2019s end, so I eventually decided to use another card, which worked immediately.\u201d<\/p>\n
He discovered on Wednesday that the failed transactions were reflected in his YouTrip account, bringing his yen balance to a negative amount.<\/p>\n
Screenshots he shared with CNA showed he was charged seven times, with the same amount directed to the same merchant for each transaction. The total charge amounted to about S$1,600 (US$1,200).<\/p>\n
Some other users expressed their frustration in the comment section of YouTrip\u2019s latest Facebook post, with more than 20 commenters complaining that their cards had not worked on Tuesday.<\/p>\n
\u201cI\u2019m in Japan and YouTrip is not working. All my money is in the card. Help!\u201d said one commenter.<\/p>\n
\u201cI will cancel my YouTrip card because of this incident,\u201d wrote another user, who added that they were left embarrassed at a Japanese ramen stall due to the issue.<\/p>\n
Many of the comments also said they were later charged for the unsuccessful transactions.<\/p>\n
YouTrip said it was working to ensure that all affected transactions were reversed, with the affected amounts credited back to users\u2019 YouTrip wallets at \u201cthe earliest possible time\u201d.<\/p>\n
\u201cWe want to assure our community that all funds are safe,\u201d said YouTrip.<\/p>\n
\u201cOur customer service team will provide users with an update once this process is completed for their individual accounts.\u201d<\/p>\n
It told CNA that users with any queries could reach out to its customer service team for support.<\/p>\n
Raymond said he was fortunate to still be in Singapore when his card failed, which made dealing with the problem much easier.<\/p>\n
\u201cIf I were stuck overseas like many others, the experience would have been far worse,\u201d he said.<\/p>\n
\u201cSeeing a negative balance is definitely a bad experience,\u201d Raymond said. \u201cIt’s a good idea for others to have backup cards when travelling abroad.\u201d\u00a0<\/p>\n<\/div>\n