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A woman says a Grab driver cancelled her booking after she did not help him to load her luggage into the car, leaving her to book another ride home from the airport at 3am.<\/p>\n
The passenger posted a video about the experience on her TikTok account @wanderwithcali on Dec 22, garnering over 12,200 views.<\/p>\n
In the video, she explained that she had gotten off a red-eye flight with two pieces of luggage, a carton, and two carry-on bags. She proceeded to book a six-seater vehicle to get home.<\/p>\n
When the car arrived, she placed her carry-on luggage in the back seat while the driver opened the boot.<\/p>\n
“He didn’t load anything, he just said, ‘Are you not going to help me load the luggages? [sic]” she recalled.<\/p>\n
She asked him to wait while she put her other bags into the car, but the driver replied that he would not be taking her booking request. “I’m a driver, I’m not a luggage handler,” he said, adding: “I’m not going to drive you.”<\/p>\n
The TikToker said that she proceeded to book another car, whose driver helped load her luggage into the boot without being asked.<\/p>\n
“There’s something wrong with that first guy right,” she asked. “Am I being difficult or is this driver just being ridiculous?”<\/p>\n
Many netizens urged the passenger to escalate the incident, saying that the driver had an “attitude problem” and was “lazy”.<\/p>\n
Others recounted similar experiences, with one saying that the driver had also refused to help load luggage into the boot.<\/p>\n
However, some felt that it was not the driver’s responsibility to assist the passenger.<\/p>\n
“Do not be self-entitled and expect someone to handle your luggage just because you are tired and you are at the airport,” one netizen said.<\/p>\n
Another agreed: “Helping you load the luggage is only out of goodwill, not his responsibility.”<\/p>\n
A Grab representative responded in the comments, requesting the booking ID from the passenger for the matter to be investigated further.<\/p>\n
According to Grab’s website, drivers are encouraged to help with loading luggage, but they are not obliged to do so.<\/a><\/span><\/p>\n Stomp has reached out to Grab for comment.<\/p>\n
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