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Police earlier said that a 49-year-old male bus driver was assisting with investigations into the collision.\u00a0<\/span><\/p>\n When asked for an update on the incident’s investigation, LTA and the bus operators said Tower Transit was working closely with the authorities to conduct a thorough investigation.<\/p>\n \u201cSeparately, this morning, Tower Transit conducted mandatory safety briefings across our bus depots to reinforce critical safety protocols and ensure our bus captains stay focused on road safety,\u201d they added.<\/p>\n Tower Transit has been assisting affected passengers with all relevant claims.<\/p>\n \u201cOur teams are still working hard to reach about 10 passengers who have been discharged but have not spoken to us,\u201d said LTA, Tower Transit and SBS Transit.<\/p>\n \u201cWe urge these passengers or their family members to contact us at their earliest convenience so we can offer our support.\u201d<\/p>\n Passengers who were on board the affected buses can seek assistance with Tower Transit at 1800 248 0950 or at the email address <\/span>feedback<\/span> [at] towertransit.sg<\/span> (feedback[at]towertransit[dot]sg)<\/span><\/span> or with SBS Transit at 1800 287 2727 or at the email address <\/span>customercare<\/span> [at] sbstransit.com.sg<\/span> (customercare[at]sbstransit[dot]com[dot]sg)<\/span><\/span>.<\/span><\/p>\n Footage and photos of the collision’s aftermath obtained by 8world showed several injured people sitting and lying on the ground, with one image showing an individual lying on the floor of one of the buses.<\/p>\n