I think this falls in the category of \u201cno good deed goes unpunished.\u201d Or perhaps it just reflects what a high quality operation Singapore Airline runs, if this is all that people have to complain about\u2026<\/p>\n
Traveler angry over Singapore Airlines birthday cake policy<\/h2>\nSome airlines have a generous policy, whereby they\u2019ll offer you a free cake if you\u2019re traveling on or around your birthday. The exact rules surrounding this vary by airline, and even by cabin. In the case of Singapore Airlines, it can be requested for travel within three days of your birthday in first or business class, or for travel within one day of your birthday in premium economy or economy.<\/p>\n
That seems fair enough, not just from a cost control perspective, but also because it\u2019s extra work for the crew, and you want to keep it special. After all, if a couple of dozen people on a plane request a cake, it becomes quite a chore, and it also feels less special. It\u2019s really nice how crews try to make this a nice experience for passengers, as my dad can attest to during his \u201cround\u201d birthday<\/a> a little over 10 years ago!<\/p>\n<\/p>\n
That brings us to a story by Mothership<\/a>, about a recent complaint that Singapore Airlines has received. A 36-year-old Singaporean is traveling from Singapore (SIN) to Shanghai (PVG) in premium economy in the coming weeks, and his birthday is two days after he returns home.<\/p>\nHe contacted the Star Alliance airline to request a free cake onboard, but was denied, because his flight didn\u2019t fall within the carrier\u2019s birthday cake policy.<\/p>\n
The traveler was \u201cdisappointed\u201d and \u201cvery displeased\u201d in the response he received, and he believes the airline should \u201cexercise flexibility\u201d on \u201ccompassionate grounds\u201d when receiving such \u201csimple requests.\u201d He even said he booked the flight because he needed an extra day to rest in Singapore before his birthday, so he shouldn\u2019t be penalized for that. <\/p>\n
He also committed to \u201cescalating\u201d the matter further if he didn\u2019t receive the resolution he wants. Oh, he also accused the airline of showing favoritism toward influences, who reportedly received cakes even though they didn\u2019t meet the criteria, though he didn\u2019t provide any examples.<\/p>\n
<\/p>\n![\"\"](\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2023\/12\/Singapore-Airlines-Business-Class-777-6.jpeg\")
A Singapore Airlines premium economy passenger is angry<\/figcaption><\/figure>\nTalk about a petty and baseless complaint!<\/h2>\nSingaporeans are blessed with having one of the world\u2019s highest quality airlines as their flag carrier (sorry, Scott Kirby!<\/a>). So I guess over time, that changes the goalposts of what passengers expect, and by extension, complain about. Unlike in the United States<\/a>, you don\u2019t have flight attendants blocking off the galley with elastic bands<\/a>, or directing sassy comments at passengers<\/a>.<\/p>\n![\"\"](\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2023\/12\/American-Airlines-Galley.jpg\")
Not something you\u2019ll find on Singapore Airlines!<\/figcaption><\/figure>\nBut still, this complaint is not only outrageously petty, but also baseless. Respectfully to this passenger, he\u2019s not even traveling in first or business class, and he\u2019s not even traveling over his birthday. There\u2019s absolutely nothing wrong with asking, but to then complain when the company enforces its policy is absurd.<\/p>\n
Singapore Airlines is one of the few carriers that offers birthday cakes on a complimentary basis. Furthermore, what are his special circumstances that should entitle him to a cake outside of the company\u2019s published rules? What exactly makes his circumstances worthy of \u201ccompassion?\u201d<\/p>\n
What if I want to celebrate my birthday a week in advance? A month in advance? Six months in advance? Should they also show compassion for these \u201csimple requests?\u201d<\/p>\n
<\/p>\n
It really comes to show you that no good deed goes unpunished. Now, I don\u2019t know which influencers he\u2019s referring to, but one point on which I do agree with him is that airlines will sometimes do special things for influencers, they\u2019ll show it off to their followers, and then people are disappointed when they don\u2019t get that same experience. And that\u2019s a fair critique, but I\u2019m not sure to what extent that applies here.<\/p>\n
Bottom line<\/h2>\nA Singapore Airlines passenger is very angry after the airline denied him a birthday cake, for a flight two days before his birthday. He\u2019s flying in premium economy, and the company\u2019s policy is that in that cabin, you can get a cake for travel within one day of your flight.<\/p>\n
It\u2019s one thing to ask, but this traveler is ridiculous, and claims he\u2019ll escalate the situation until he gets a satisfactory response. I hope the airline doesn\u2019t budge!<\/p>\n
<\/p>\n
That brings us to a story by Mothership<\/a>, about a recent complaint that Singapore Airlines has received. A 36-year-old Singaporean is traveling from Singapore (SIN) to Shanghai (PVG) in premium economy in the coming weeks, and his birthday is two days after he returns home.<\/p>\n He contacted the Star Alliance airline to request a free cake onboard, but was denied, because his flight didn\u2019t fall within the carrier\u2019s birthday cake policy.<\/p>\n The traveler was \u201cdisappointed\u201d and \u201cvery displeased\u201d in the response he received, and he believes the airline should \u201cexercise flexibility\u201d on \u201ccompassionate grounds\u201d when receiving such \u201csimple requests.\u201d He even said he booked the flight because he needed an extra day to rest in Singapore before his birthday, so he shouldn\u2019t be penalized for that. <\/p>\n He also committed to \u201cescalating\u201d the matter further if he didn\u2019t receive the resolution he wants. Oh, he also accused the airline of showing favoritism toward influences, who reportedly received cakes even though they didn\u2019t meet the criteria, though he didn\u2019t provide any examples.<\/p>\n <\/p>\n Singaporeans are blessed with having one of the world\u2019s highest quality airlines as their flag carrier (sorry, Scott Kirby!<\/a>). So I guess over time, that changes the goalposts of what passengers expect, and by extension, complain about. Unlike in the United States<\/a>, you don\u2019t have flight attendants blocking off the galley with elastic bands<\/a>, or directing sassy comments at passengers<\/a>.<\/p>\n But still, this complaint is not only outrageously petty, but also baseless. Respectfully to this passenger, he\u2019s not even traveling in first or business class, and he\u2019s not even traveling over his birthday. There\u2019s absolutely nothing wrong with asking, but to then complain when the company enforces its policy is absurd.<\/p>\n Singapore Airlines is one of the few carriers that offers birthday cakes on a complimentary basis. Furthermore, what are his special circumstances that should entitle him to a cake outside of the company\u2019s published rules? What exactly makes his circumstances worthy of \u201ccompassion?\u201d<\/p>\n What if I want to celebrate my birthday a week in advance? A month in advance? Six months in advance? Should they also show compassion for these \u201csimple requests?\u201d<\/p>\n <\/p>\n It really comes to show you that no good deed goes unpunished. Now, I don\u2019t know which influencers he\u2019s referring to, but one point on which I do agree with him is that airlines will sometimes do special things for influencers, they\u2019ll show it off to their followers, and then people are disappointed when they don\u2019t get that same experience. And that\u2019s a fair critique, but I\u2019m not sure to what extent that applies here.<\/p>\n A Singapore Airlines passenger is very angry after the airline denied him a birthday cake, for a flight two days before his birthday. He\u2019s flying in premium economy, and the company\u2019s policy is that in that cabin, you can get a cake for travel within one day of your flight.<\/p>\n It\u2019s one thing to ask, but this traveler is ridiculous, and claims he\u2019ll escalate the situation until he gets a satisfactory response. I hope the airline doesn\u2019t budge!<\/p>\nTalk about a petty and baseless complaint!<\/h2>\n
Bottom line<\/h2>\n