{"id":15079,"date":"2025-11-28T08:11:40","date_gmt":"2025-11-28T00:11:40","guid":{"rendered":"https:\/\/sgbuzz.com\/?p=15079"},"modified":"2025-11-28T08:11:40","modified_gmt":"2025-11-28T00:11:40","slug":"grab-user-frustrated-after-multiple-drivers-cancel-on-50-to-60-premium-rides","status":"publish","type":"post","link":"https:\/\/sgbuzz.com\/?p=15079","title":{"rendered":"Grab user frustrated after multiple drivers cancel on $50 to $60 ‘premium’ rides"},"content":{"rendered":"


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Welcome to <\/b><\/span>Stomping Ground<\/b><\/span><\/a><\/span> – a space where Stompers share reflections, personal essays and social commentaries that spark conversation and insight.<\/b><\/span><\/p>\n

A Grab user says he was left waiting repeatedly after three drivers cancelled on him despite high fares costing between $50 and $60 on Aug 15.<\/p>\n

Stomper Wesley <\/b><\/span>shared a screenshot of three notifications informing him drivers had cancelled at 7.16am, 7.30am and 7.33am.<\/p>\n

He told Stomp that one of the drivers even cancelled “just as they arrived” at his doorstep.<\/p>\n

“The state of Grab’s premium ‘service’ in Singapore is terrible,” he said.<\/p>\n

“There is absolutely no culture, service or respect for people’s time.<\/p>\n

“These were not low fares either \u2014 $50 to $60 premium rides \u2014 and yet drivers cancel on a whim at the cost of the user, who then has to not just wait for another car but pay higher fares and Grab does nothing to mitigate this problem.”<\/p>\n

He shared with Stomp an email he received from Grab for Business, apologising for the inconvenience.<\/p>\n

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PHOTO: STOMP\u00a0<\/span><\/figcaption><\/figure>\n<\/div>\n

The email stated that the driver involved in the August bookings had been warned and given a strike.<\/p>\n

“After 30 minutes of waiting and three consecutive cancellations, their consolation is $5 in credits,” he said.<\/p>\n

Wesley also shared a screenshot showing multiple cancelled bookings on Nov 17, including rides to the Main Entrance of Woodlands Checkpoint, saying this was “another wonderful experience with Grab drivers”.<\/p>\n

He added: “The user has to wait again, pay higher fares, and Grab does nothing to properly mitigate this problem.”<\/p>\n

Stomp has contacted Grab for comment.<\/p>\n

Have your say on Stomping Ground! Write to us at stomp@sph.com.sg or WhatsApp 9384 3761.<\/b><\/span><\/p>\n

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Read Full Article At Source <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Welcome to Stomping Ground – a space where Stompers share reflections, personal essays and social commentaries that spark conversation and insight. A Grab user says…<\/p>\n","protected":false},"author":1,"featured_media":1864,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[2611],"tags":[],"class_list":["post-15079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buzz-headlines","wpcat-2611-id"],"_links":{"self":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/15079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15079"}],"version-history":[{"count":0,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/wp\/v2\/posts\/15079\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sgbuzz.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}