A dog owner was left shocked and ‘covered in blood’ after her puppy’s nails were allegedly cut too short during a nail-trimming session at a Bukit Batok pet grooming salon.<\/p>\n
Stomper Jo <\/b><\/span>told Stomp she brought her pet to Royal Fur Pet Groomer on Nov 16 for a $20 nail trimming. She said her dog has black nails, and the staff told her they could not see the quick.<\/p>\n “When I picked up my puppy, the groomer and I were covered in blood,” she said. “That much blood, and they didn’t notice the injury and continued to cut the others? Terrible.”<\/p>\n She added that three staff members, including the boss, did not apologise to her when she asked why there was “so much blood”.<\/p>\n “The boss had both hands full of blood when carrying my pet to me,” she said.<\/p>\n “This is why I don’t want compensation. Like you injure people then say, ‘I compensate you’.”<\/p>\n She said her puppy continued to experience bleeding from the affected nail later that day.<\/p>\n In response to a Stomp query, the grooming salon said the incident involved nail bleeding and that they did their best to manage the situation.<\/p>\n The groomer told Stomp: “I already explained to her that I was too anxious to stop the bleeding and forgot to apologise to her. I apologised to her via chat after she texted me saying her dog’s nail was still bleeding. I also asked her how I could compensate her and she said no need.”<\/p>\n The groomer said the salon has been operating for 17 years and strives to treat every dog as their own.<\/p>\n “It’s not easy to please everyone. We really try our best,” he said.<\/p>\n “We can’t post online when we get injured by customers’ dogs or cats. The most we get is a sorry.”<\/p>\n The groomer appealed for understanding.<\/p>\n “If we were really so bad, we would have closed long ago,” he said.<\/p>\n![\"\"](\"https:\/\/cassette.sphdigital.com.sg\/image\/stomp\/a5e75a263b9fe14eda1643b6619a7e1cc845bc6547448210f33e340621fb76ef\/embed_16.jpg?w=360&f=webp)
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