8world<\/a><\/span> as a customer and the chef handling the crabs.<\/p>\n“Do you think it’s right to cut the crabs on top of the table rag?” the man asks in Mandarin. The chef explains that the rag “was washed, has been washed a lot and is meant to wipe the dishes.”<\/p>\n
“Shouldn’t it be cut on a cutting board?” the man retorts, while adding that “the food is about to go into our mouths for consumption”.<\/p>\n
When the chef laughs in response, the man asks: “Do you think this is funny?”<\/p>\n
The footage also shows a employee handling the crab without gloves as it goes into a clay pot for cooking, while another employee uses the same rag to wipe the kitchen countertop.<\/p>\n
‘We have nothing to hide’: Mellben Seafood<\/h3>\n
Restaurant owner Sun Dewei (transliterated) told 8world that the incident took place on Nov 16 at around 10\u202fpm, close to the restaurant’s closing time.<\/p>\n
A customer had ordered several dishes, including a large Sri Lankan crab.<\/p>\n
After the meal, the customer claimed that the crab head had been “replaced with a shell”. Mr Sun said that only one large crab was available that evening, making any replacement impossible, but the customer continued to insist that the crab had been switched.<\/p>\n
Mr Sun’s father then showed the customer the CCTV footage.<\/p>\n
“To be honest, we are speaking out not to defend our reputation or deny the facts,” Mr Sun said. “We want the public to know that we have acknowledged the issue, taken steps to improve, and apologise to customers for the incident.”<\/p>\n
He added, “If we were hiding anything, we wouldn’t have let him (the customer) view the CCTV.”<\/p>\n
Mr Sun also noted that the customer had recorded the video discreetly and uploaded it, which was how it became public.<\/p>\n
‘Boss, spot check’: Netizen<\/h3>\n
“All these years, it tastes so good because of the tablecloth?” one netizen quipped.<\/p>\n
“Lucky I’m not their customer,” another commented.<\/p>\n
Others said the restaurant was “too expensive and had bad attitudes,” adding that they had not patronised it for a long time.<\/p>\n
“Nowadays, you just have to close your eyes and eat\u2026 you don’t know better, otherwise every meal will give you anxiety,” one netizen wrote.<\/p>\n
‘Food safety is a joint responsibility’: SFA<\/h3>\n
In response to queries from Stomp, a Singapore Food Agency (SFA) spokesperson said that they are still investigating the incident.<\/p>\n
The spokesperson added that, “SFA takes a serious view towards food safety and will investigate all feedback alleging poor food safety practices.”<\/p>\n
Stomp has reached out to Mellben Seafood for comment.<\/p>\n
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